Junior CCM Developer (Quadient)

We are looking for a Junior CCM Developer to join our to support the technical development and maintenance of Customer Communications Management (CCM) and technical processes for communications specialising in Quadient Inspire. The role will support the technical transformation of customer communications into Quadient Inspire whist also maintaining and updating technical specifications ensuring that they reflect the build and adhere to best practice.

What youll be doing:

• Supporting the technical development and ongoing maintenance of customer communications using CCM software (Quadient Inspire) ensuring accurate and timely delivery
• Creating maintaining and updating technical specifications to reflect delivered solutions and adhere to defined approval processes and bestpractice standards
• Securing all necessary approvals to ensure communications and specifications are technically compliant and meet regulatory TCF and multichannel requirements
• Diagnosing and resolving production issues by supporting the production environment with effective analysis and professional issue management
• Working within Agile methodologies by developing user stories estimating capacity and delivering sprint outcomes aligned to product customer experience Consumer Duty and regulatory initiatives
• Maintaining compliance with internal procedures while ensuring all processes and documentation remain accurate and up to date
• Providing team support through contingency cover and collaboration sharing knowledge and embedding best practice across the team
• Prioritising customercentric and Consumer Dutyfocused improvements that reduce journey friction with particular consideration for inclusion and vulnerable customers

Who were looking for:

• Experience with document composition platforms such as OpenText Exstream Apache Velocity or Quadient Inspire (desirable)
• Knowledge of data and markup formats including JSON XML and HTML (desirable)
• Familiarity with Adobe Analytics (advantageous but not essential)
• Strong understanding of how customer data is created collected transferred and manipulated across systems
• Proven ability to work with a high level of accuracy and attention to detail
• Excellent organisational and timemanagement skills
• Ability to collaborate effectively as part of a team
• Experience working within Agile/Scrum development methodologies

Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer both for our own products and at a range of high street stores and online
• Were creating netzero carbon workplaces by 2030 by investing in our sustainable modern offices across the UK all designed to bring people together and elevate the inperson experience

#LI-NH1

Additional Information :

At L&G we believe its possible to generate positive returns today while helping to build a better future for all. 

If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time term-time and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can. 

It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose. 

Remote Work :

No

Employment Type :

Full-time