Workflow Optimisation and Performance Analyst

Were looking for a Workflow Optimisation & Performance Analyst to join our Operational Planning this role youll play a key part in improving how work flows across the business ensuring workloads are visible well managed and supported by robust data and systems. Youll work closely with stakeholders to drive efficiency consistency and best practice helping teams deliver an excellent service for customers.

What youll be doing:

• Developing maintaining and enhancing workflow systems and processes
• Creating daily performance reporting and delivering adhoc analysis
• Providing insightful analysis using workflow and performance data
• Testing workflow systems and escalating issues where required
• Managing and balancing multiple workloads across sites and business functions
• Delivering automation standardisation and best practice across operations
• Supporting the collection of accurate workload and volume data
• Building strong relationships with stakeholders across the business

Who were looking for:

• Experience using workflow management systems such as Verint Work Manager or similar
• Strong analytical skills with a logical and methodical approach
• Advanced Excel skills and confidence using common Microsoft Office tools
• Ability to translate data into clear actionable insights
• Strong attention to detail and technical accuracy
• Understanding of how work flows through operational or backoffice environments
• Clear and confident communication skills written and verbal
• A collaborative mindset with a focus on continuous improvement

Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer both for our own products and at a range of high street stores and online
• Were creating netzero carbon workplaces by 2030 by investing in our sustainable modern offices across the UK all designed to bring people together and elevate the inperson experience

Additional Information :

At L&G we believe its possible to generate positive returns today while helping to build a better future for all. 

If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time term-time and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can. 

It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose. 

Remote Work :

No

Employment Type :

Full-time