Customer Onboarding & Training Coordinator

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.

What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

TaskUs is looking for a Customer Onboarding and Training Coordinator to

organize resources and optimize processes to support the magical onboarding experience for new customers.

The Training Coordinator works with internal and external stakeholders to ensure that every new customer is set up for success from their first interaction with the products.

What Youll Do
Monitor and evaluate new customers readiness to train and conduct IT quality control as
needed to ensure they ready to train at the scheduled time; up to and including
contacting the customer by phone
Monitor and direct the confirmation of scheduled trainings to ensure the practice is fully
prepared for scheduled training
Manage trainer schedules for all training types to maximize availability and streamline
practice onboarding
Oversee the training escalation workflows to ensure superior customer service SOP
adherence and timely reaction to unforeseen circumstances
Work alongside Training Team Leads and Managers to create SOPs that support
effective training without compromising on speed
Direct a culture of feedback by regularly soliciting and sharing positive and constructive feedback with Training Managers
Support new Trainer onboarding through instruction on use of Salesforce
Maintain Salesforce reporting and be prepared to discuss key metrics around Trainer availability training reschedule rate and reasons and training cancellations

What Were Looking For
0-1 years of professional or internship work in a startup big tech consulting or finance environment
Passionate ownership of customer success
Bias for action
Strong organizational and problem solving skills
Desire to work in ambiguous high velocity environments
Willingness to roll up your sleeves and fix problems in a hands-on manner
Intellectual curiosity and research abilities

Bonus Points For
Outstanding professional references to share
Fluency in a second language
Exposure to healthcare environments or stakeholders
Experience working in a dental practice or lab
Relentlessly positive attitude strong sense of humor and the ability to have fun at work

About Us:

TaskUs is the fastest growing tech-enabled business services company in the world delivering the customer support AI operations and content security services that power the worlds most innovative companies. Listed as one of Glassdoors 100 Best Places to Work USA Todays Best Company Cultures and Best Companies for Women by Comparably TaskUs is a Frontline-First company that puts its people at the heart of everything they do. TaskUs has been recognized as one of the Inc. 5000 Fastest Growing Private Companies in America for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir the company raised over $250mm in 2018 from the worlds largest private equity firm Blackstone.

TaskUs currently has over 65.000 employees and offices across the U.S. Philippines India Taiwan Croatia and Mexico. To find out more visit .

TaskUs Inc. is an equal opportunity employer.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:

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