Customer Service Specialist (Fixed Term)

Customer Service Specialist (Retail)

Fixed-term parental leave cover (April 2026 January 2027) with potential for extension or longer-term opportunity.

Customer Ordering

• Process Retail Sales Orders as required
• Ensure customer orders are fulfilled and delivered according to required time frames
• Ensure system accuracy of customer orders including assignment of rejection reason codes

Customer Service

• Respond to and investigate customer queries in relation to short orders late deliveries lost orders or incorrect deliveries ensuring that they are dealt with in a professional and timely manner
• Escalate to the Customer Service Manager any serious or complex customer complaints requiring management intervention or involvement
• All incidents logged managed and resolved via the Incident Log

Master Data

• Manage Master Data set up and change process with 3PL warehousing partner and 3PL Transport partners.

Supply Chain Support

• Maintain regular contact and build relationships with Key stakeholders focusing on inventory availability and escalate any issues as required
• Collaborate with planning team to ensure allocated supply is adhered to and escalate any inventory issues to Planning Manager.
• Manage Order related KPIs with 3PL warehousing partner and 3PL transport partners.

Qualifications :

Working at JDE Peets is hands-on giving you the chance to leave your mark while working together as one team. Were a fast-paced company on a mission focused on what matters most. Our environment demands energy agility and bold thinking. If youre ready to make an impact and grow in a global team JDE Peets is the place for you.

For this role as the Customer Service Specialist (Retail) were looking for someone who has the following skills and experience:

• Order management experience and / or Customer Service experience.
• Attention to detail and able to focus on and work to a deadline.
• Ability to build successful working relationships.
• High level of written & verbal communication
• Self-Starter & continuous improvement mindset
• Team player but able to work unsupervised.
• SAP experience would be helpful for the role

Additional Information :

Your application at JDE Peets If you are interested in this career opportunity at JDE Peets apply and join us. After receiving your application we will do our utmost to give you quick feedback. Part of the recruitment procedure at JDE Peets would be an online assessment followed by interviews. A pre-employment check can be part of the recruitment process.

Our DE&I Statement

At JDE Peets we aim to create a better future where we authentically serve reflect and embrace everyone. We believe in fostering a more diverse equitable and inclusive organisation where everyone feels comfortable to truly be who they are and unleash their full potential. This means we do not tolerate discrimination on the basis of our race ethnicity sex gender identity sexual orientation religion nationality age disability or any other trait protected by law.

Throughout the entire employee lifecycle we place DE&I at the core of our people processes. This enables us to drive objectivity and eliminate any potential bias ensuring an inclusive experience in the workplace. Do not hesitate to reach out if you require any reasonable adjustments to the recruitment process.

Our efforts on this agenda have earned us the prestigious Catalyst Award as well as the Fair Pay Leader Certification in 2025 thanks to an unexplained gender pay gap of 0.52%.

#unleashyourpossibility #acupofamazing

JDE Peets - now part of Keurig Dr Pepper is the worlds leading pure-play coffee company with a presence in more than 100 markets. Guided by our Reignite the Amazing strategy we are focused on brand-led growth across three big bets: Peets LOR and our 10 strategically selected local icons led by Jacobs.

Remote Work :

No

Employment Type :

Full-time