Field Service Manager

It started with a simple idea: what if surgery could be less invasive and recovery less painful Nearly 30 years later that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care our technologieslike the da Vinci surgical system and Ionhave transformed how care is delivered for millions of patients worldwide.

Were a team of engineers clinicians and innovators united by one purpose: to make surgery smarter safer and more human. Every day our work helps care teams perform with greater precision and patients recover faster improving outcomes around the world.

The problems we solve demand creativity rigor and collaboration. The work is challenging but deeply meaningfulbecause every improvement we make has the potential to change a life.

If youre ready to contribute to something bigger than yourself and help transform the future of healthcare youll find your purpose here.

Qualifications :

Skills Experience Education & Training:

• Bachelors Degree preferred in mechanical biomedical electronics engineering or equivalent
• 5 years hands-on field experience working as a field service representative
• 3 years as a manager in the medical industry or equivalent preferred
• Familiarity of hospital operating room protocols anatomic terminology and knowledge a plus
• Ability to multi-task and adapt to change without losing focus of priorities
• Strong communication influence leadership conflict management and negotiation skills
• Capable of working effectively in cross-functional project teams
• Must possess strong attention-to-detail individual initiative and sense of ownership
• Ability to prioritize and smoothly manage multiple competing deadlines and tasks
• Excellent written and verbal communication skills
• Highly ethical highly energetic character with a desire to help customers
• Proficient knowledge with computers and standard software applications
• Ability to travel 50% - 75%

Additional Information :

Due to the nature of our business and the role please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR 743.13(b)) some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employeeswho are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the governments licensing process can take 3 to 6 months) or (ii) implement a Technology Control Plan (TCP) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employeesstart date which may or may not be flexible and within a timeframe that does not unreasonably impede the hiring need. If applicable candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidates experience knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidates qualifications consistent with applicable law.

We provide market-competitive compensation packages inclusive of base pay incentives benefits and equity. It would not be typical for someone to be hired at the top end of range for the role as actual pay will be determined based on several factors including experience skills and qualifications. The target base compensation ranges are listed.

Remote Work :

Yes

Employment Type :

Full-time