Grady Hospital Linen Lead

Get to know us: NOVO Health Services offers linen management solutions to the healthcare industry. NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. NOVOs wide range of service programs offer a variety of options to provide a seamless single source distribution system. NOVOs regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes.

NOVO Health Services Linen Lead (Hospital Linen Distribution)

Position Summary

The Linen Lead supports NOVO Health Services mission by leading daily hospital linen distribution operations while ensuring accurate inventory control infection prevention standards and exceptional customer service. This role serves as the primary onsite lead for linen distribution technicians acting as a resource for staff hospital partners and NOVO management.

The Linen Lead plays a critical role in NOVOs valuedriven linen management system by ensuring compliance with procedures maintaining PAR levels coaching team members and addressing operational issues in real time. As a frontline leader the Linen Lead represents NOVOs commitment to reliability quality safety and outstanding customer care.

Essential Responsibilities

Operational & Distribution Duties

• Lead the accurate distribution of clean linen to assigned hospital departments using covered carts.
• Oversee and assist with the secure collection and transport of soiled linen to designated return areas.
• Verify document and reconcile linen quantities prior to distribution to maintain accurate inventory.
• Conduct and oversee routine linen inventory counts and ensure hospital PAR levels are met.
• Monitor linen flow identify shortages or surpluses and escalate concerns to NOVO supervision promptly.
• Ensure compliance with infection prevention safety standards and Joint Commission requirements.

Leadership & Oversight

• Serve as the daytoday lead for Linen Distribution Technicians during assigned shifts.
• Assign work tasks balance workloads and ensure coverage for priority areas.
• Provide onthespot coaching guidance and procedural reinforcement to team members.
• Monitor adherence to linen transport inventory tablet usage and documentation procedures.
• Address minor performance or conduct issues and elevate concerns to NOVO management as needed.
• Act as a liaison between hospital staff and NOVO supervisors to support smooth operations.

Customer Service & Communication

• Serve as a point of contact for hospital staff regarding linen needs concerns or quality issues.
• Respond promptly professionally and solutionfocused to service requests.
• Build strong working relationships with nursing units environmental services and hospital partners.
• Communicate daily operational updates issues or risks to NOVO leadership.

Administrative & Systems Support

• Ensure accurate use of inventory tracking systems tablets and documentation tools.
• Complete daily logs counts audits and required reports.
• Assist with training new team members on procedures and safety protocols.
• Support continuous improvement initiatives related to efficiency accuracy and service quality.

General Duties

• Maintain a clean organized and safe Linen Room and work areas.
• Operate linen carts and transport equipment safely and effectively.
• Support department operations and complete additional duties as assigned.

Qualifications

Required

• High School Diploma or GED.
• Minimum 23 years of experience in hospital linen services healthcare support environmental services logistics or a similar fastpaced environment.
• Demonstrated ability to lead guide or train others in daily operations.
• Strong customer service and communication skills.
• Proven reliability professionalism and attention to detail.
• Ability to work efficiently in a highvolume environment while maintaining safety and accuracy.
• Ability to stand walk bend stoop twist and reach for extended periods.
• Ability to lift up to 35 lbs. and push/pull carts weighing up to 250 lbs.
• Basic computer proficiency and ability to use inventory tablets and documentation systems.

Preferred

• Prior lead senior technician or acting supervisor experience.
• Familiarity with hospital linen PAR systems and inventory control.
• Experience working directly with hospital staff and leadership.
• Willingness to mentor coach and support team success.

Work Environment & Schedule

• Hospital setting with exposure to patient care support areas.
• Flexible availability including weekends nights holidays and varied shifts based on hospital needs.

Core Competencies

• Leadership & accountability
• Operational accuracy
• Infection prevention awareness
• Customer service excellence
• Communication & problemsolving
• Team collaboration

What we can offer you as a full-time associate:
Competitive pay
Paid Holidays
Paid Time Off Program (PTO)
401(k) w/Employer Match
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Medical Dental and Vision Programs
Basic Life/AD&D Insurance
Long-Term Disability (LTD)

Why work for Novo Health Services

NOVO Health Services strives to be the employer of choice in the hospital sterile and hygienically clean linen industry. To do that we provide a safe positive work environment where our associates experience tremendous growth and related opportunities for advancement.
Complete an on-line application at !
All applicants will be considered for employment without attention to race color sex sexual orientation gender identity national origin veteran or disability status. We are proud to be an equal opportunity workplace and an affirmative action employer. Drug-Free Workplace.