Customer Service Representative East Providence, RI

Benefits:

Signode offers a comprehensive benefits package to full-time employees which includes health dental vision RPP and RRSP paid time off life insurance wellness perks and more. Benefits begin the month following the hire date.

Salary:

The hourly wage for this position ranges from $21.80-24.50 and varies based on specific responsibilities and geographic location. Starting hourly rate within this range will be determined based on the candidates experience qualifications and/or skillset.

Summary:

The Customer Service Representative is responsible for engaging with customers on behalf of their company. Their duties include answering phone calls or emails from customers to answer questions participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best help customers.

Essential Functions:

• Providing introductory information to new customers
• Ensuring that customers are satisfied with products or services
• Following up with clients or customers to check that theyre still satisfied with any purchases
• Letting customers or clients know about additional products or services
• Determining the quickest most effective ways to answer a clients or customers questions
• Escalating queries and concerns
• Troubleshooting common issues with a product or service
• Inputting of orders and discuss with production team required due dates
• Follow up on changes to delivery date and communicate to production
• Follow up with customers for whom payments are past due.
• Keep an updated list of both AP and OTS.

Qualifications :

Education:

High School Diploma or GED required; Associates degree in Business or related field preferred

Experience:

• 2 years of previous customer service experience preferably in manufacturing and/or installation/maintenance/repair environment.  
• Ticketing system experience a plus.  
• ERP experience a plus including quoting order entry and returns. 
• Proficiency in Microsoft Word and Excel

Functional Success Drivers: These competencies are what we require for an individual to be successful in this role.

• Customer Focus 
• Detail Orientated 
• Interpersonal Savvy 
• Energy 
• Communication 
• Listening

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Reasonable Accommodation Statement

To perform this job successfully the individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities.

Signode is committed to providing equal opportunities to all qualified applicants including providing reasonable accommodations during our recruiting process. If you need any assistance or accommodation in applying for this position please contact us at

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employees ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions responsibilities skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment and the Company reserves the right to change this job description and/or assign tasks for the employee to perform as the Company may deem appropriate.

Signode participates in E-Verify and will provide the Department of Homeland Security your Form I-9 information to confirm your authorization to work in the United States.

Signode Industrial Group LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected veteran status.

Remote Work :

No

Employment Type :

Full-time