Commercial Support Coordinator

Working hours are Monday - Friday 9am - 5pm.

The purpose of this role is to support the UK commercial team with routine quotations and onboarding of new customers and projects into the UK sites. To ensure projects are correctly booked into the ELIMs system and facilitate a smooth handover between technical and commercial.

• Prepare and issue customer quotations based on pricing frameworks technical input and project requirements.
• Log and process sample bookings into the laboratory system ensuring accuracy of metadata timelines and required documentation.
• Act as a primary point of contact for assigned customer accounts providing updates answering queries and escalating issues when needed.
• Coordinate project handovers between sales technical teams and project management to ensure smooth onboarding and clear expectations.
• Monitor project progress and proactively communicate delays risks or required clarifications to customers and internal stakeholders.
• Support troubleshooting by gathering information liaising with technical experts and ensuring timely resolution of customer concerns.
• Maintain CRM and internal tracking systems ensuring all customer interactions quotes and project details are up to date.
• Assist with contract and documentation preparation including NDAs service agreements and onboarding forms.
• Collaborate with the sales team to identify opportunities for upselling crossselling or expanding customer engagement.
• Support continuous improvement by identifying process gaps and contributing to workflow enhancements across commercial and operational teams.
• Other tasks / duties that may be required in order to perform the role.

Qualifications :

• Enthusiastic to learn and a mindset for growth.
• A working knowledge of the CRO industry. Experience working in any role within a CRO (Technical Quality Sample booking in ect.)
• Scientific qualification will be desirable.
• Comfortable talking to customers and troubleshooting.
• Excellent communication skills customer service and troubleshooting mindset. 
• Comfortable working with multiple IT systems including CRM and ELIMs. Prior experience desirable but training will be provided.
• Ability to work independently and as part of a team.
• Site based but willingness to occasionally travel for client visits or promotional events.

Additional Information :

At Eurofins we are growing innovating and always learning. We celebrate the achievements of our employees through annual long service awards recognise our colleagues special life events and we are committed to charitable causes through global fundraising activities.

As a Eurofins employee you will benefit from:

• Additional Annual Leave at Employees set service dates   
• Company Pension Plan
• Life Assurance Scheme (4 times annual salary)
• Healthcare Cash Plan (6 months service)
• Enhanced Maternity Adoption and Paternity Schemes
• Employee Assistance Programme 24/7 confidential
• Health and Wellbeing Programmes
• Free parking
• Worldwide career opportunities
• We also have in place rewards recognising the great work our employees deliver their dedicated service and celebrating special life events.

What Happens Next

Our people are the backbone of what we do so its incredibly important we find the right individuals to join us. As a potential new recruit youll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and its requirements this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths. 

Your data 
As part of any recruitment process the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
 
Closing Date
We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.
 
Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately on this occasion your application has been unsuccessful. 

We support your development! Do you feel you dont match 100% of the requirements Dont hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression race nationality age religion sexual orientation disability and everything else that makes employees of Eurofins companies unique.

Remote Work :

No

Employment Type :

Full-time