Service Continuous Improvement Leader

• Position Summary: Leads continuous improvement initiatives within Service Operations across Latin America driving efficiency performance and execution discipline through structured methodologies and datadriven insights. This role is responsible for deploying sustaining and evolving the Service Continuous Improvement framework leveraging the Vertiv Operating System (VOS) to improve service execution standardize performance routines and enhance KPI management. Acts as a regional partner to Service leadership connecting LATAM execution with global standards best practices and improvement priorities.
• Responsibilities:

• Lead and coordinate continuous improvement initiatives focused on service efficiency productivity quality and execution reliability across LATAM.
  • Deploy sustain and evolve the Vertiv Operating System (VOS) within Service Operations ensuring consistency with global standards and governance.
  • Define monitor and govern service performance KPIs ensuring transparency discipline and actionable insights for Service leadership.
  • Facilitate structured problemsolving activities Kaizen events and improvement workshops within Service teams.
  • Support standardization of service processes routines and management practices aligned with the Service operating model.
  • Partner with Service Operations Execution Services Planning and Finance teams to identify performance gaps efficiency opportunities and improvement priorities.
  • Drive a continuous improvement culture reinforcing performance management routines accountability and operational discipline.
  • Track quantify and communicate improvement results related to efficiency gains execution performance and service effectiveness.
  • Act as the regional interface with Global Continuous Improvement and VOS forums representing LATAM Service priorities and results.
  • Support service leadership reviews by providing performance insights trends and improvement recommendations.
  • Ensure alignment with Vertiv processes governance models and compliance requirements.

• Qualification Requirements:

  • Minimum Job Qualifications

    • Experience in Continuous Improvement Operational Excellence Performance Management or Service Operations roles.
    • Proven experience driving improvement initiatives in service or operational environments.
    • Strong ability to work crossfunctionally and influence teams without direct authority.
    • Solid analytical facilitation and communication skills.

  • Preferred Qualifications
    • Experience in regional or multicountry (LATAM) environments.
    • Knowledge of service execution models KPI management and performance routines.
    • Experience with structured improvement methodologies (Lean VOS Continuous Improvement frameworks or similar).
    • Experience interacting with global governance or operating model forums.

• Education & Certifications:

  • Bachelors degree in Engineering Operations Business Administration or related fields.

  • Lean Six Sigma Data Analysis or Operational Excellence certifications or similar methodologies are considered a plus.

• Language Requirements
  • English: Required (professional working proficiency Global and Latam interaction)
  • Spanish: Desirable (interaction with regional stakeholders)

• Physical Requirements:
  • No Special Physical Requirements

• Environmental Demands:

  • No Special Environmental Demands

• Travel Time Required
  • Low travel requirement (up to 10%) depending on business needs.

Local de Atuação:
São Paulo/SP.