Senior Group Manager Operations REF80548ZTravel
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Job Location:
Monthly Salary:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
* Strong governance on overall emails/Ticketing/Queues turnaround reporting* Manages all client conversations on day to day basis* Leading & driving Back Office Teams to ensure compliance to all defined SLA metrics.* Providing detailed insights to the business and manage customer expectations.* Anchoring operations team for meeting defined milestones and month / quarter / annual deadlines* Facilitating and coordinating all team requirements* Sr Process Manager will have prior work experience in Corp Travel * Minimum qualification - University (Bachelors) degree* Excellent communication skills (verbal and written)* Excellent Analytical skills* >8 years work experience in Manging Team* 3-4 years of team handling experience mandatory including handling large team size* Prior experience in client management mandatory* Advanced MS Office knowledge* Excellent communication skills - written and verbal* Good analytical skills* Experience in managing contracts and PNL
Qualifications :
Sr Process Manager will have prior work experience in Corp Travel
Remote Work :
No
Employment Type :
Full-time
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
