Italian Customer Experience Specialist – Dental Tech Support

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.

What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Dandy is a fast-growing global dental technology company headquartered in the U.S. hiring skilled Customer Experience Specialists to support dental offices and clinicians. Youll manage live chat & voice inquiries troubleshoot technical issues and deliver an exceptional support experienceoften during urgent patient-facing moments in the dental practice.

This role is ideal for professionals with strong written & verbal communication skills technical troubleshooting experience and a service mindset suited for healthcare or clinical support environments.

Key Responsibilities
Provide live chat & voice support to dental practices
Troubleshoot and resolve issues related to hardware software and device setup as well as clinical workflows.
Guide users step-by-step through technical fixes with clear and concise written communication.
Prioritize speed and accuracy when patient care is involved
Maintain accurate documentation in support systems and tools
Escalate complex cases to internal teams (tech support operations product) when needed

Continuously learn new workflows tools and support practices

Qualifications

1 years of experience in a customer or technical support role (live chat and or voice preferred)
Excellent command of written & spoken Italian

Fluency in English
Strong technical troubleshooting abilities especially with devices and software
Familiarity with healthcare or dental practice workflows is a plus
Calm professional and clear under pressureespecially during time-sensitive
situations
Organized and detail-oriented especially with ticket handling documentation and multitasking

Preferred but Not Required
Exposure to dental platforms such as 3Shape intraoral scanners or CAD/CAM software
Experience in healthcare dentistry or medical device support
Understanding of device setup connectivity and basic network troubleshooting

About Us:

TaskUs is the fastest growing tech-enabled business services company in the world delivering the customer support AI operations and content security services that power the worlds most innovative companies. Listed as one of Glassdoors 100 Best Places to Work USA Todays Best Company Cultures and Best Companies for Women by Comparably TaskUs is a Frontline-First company that puts its people at the heart of everything they do. TaskUs has been recognized as one of the Inc. 5000 Fastest Growing Private Companies in America for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir the company raised over $250mm in 2018 from the worlds largest private equity firm Blackstone.

TaskUs currently has over 65.000 employees and offices across the U.S. Philippines India Taiwan Croatia and Mexico. To find out more visit .

TaskUs Inc. is an equal opportunity employer.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:

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