Senior Director, Global Security Operations

Responsibilities:

Strategy Governance Financial & Performance Management:

• Serve as a key strategic and operational partner to the VP Global Security helping translate enterprise priorities into execution across the global security program.

• Adviseonoperating model maturity performance trends organizational priorities and investment decisions that strengthen resilience consistency and long-term capability across the global security function.

• Drive execution of the enterprise strategy and multi-year roadmap for global security operations across corporate and data center environments.

• Translate company strategy customer commitments contractual requirements and risk priorities into globally applicable operating standards governance models and measurable performance expectations.

• Define policies procedures standards and operating controls that promote consistent resilient and audit-ready performance across the global estate while allowing forappropriate regionalflexibility.

• Shape budget strategy resource allocation and investment priorities for Security Operations balancing disciplinedspend total cost of ownership and long-term capability needs.

• Establish executive KPI scorecards operating reviews and performance reporting that provide leadership with clear visibility into maturity risk service reliability cost performance and improvement priorities.

• Advance functional maturity through standardization performance management corrective action discipline change management and targeted process transformation.

• Reinforcegovernancerhythms performance expectations and disciplined execution across the organization.

• Translate enterprise direction for site operating models resource strategies and support investments into scalable execution that supports contractual requirements 24/7 response obligations RCA discipline and measurable risk reduction.

Global Security Operations Delivery:

• Set the enterprise direction for global security operations delivery across regions sites and programs driving consistent performance resilience and accountability at scale.

• Align regional operating models to enterprise standards customer requirements contractual obligations and business priorities.

• Oversee portfolio-wide execution to strengthen service consistency operating discipline and reliability across a globally distributed environment.

• Represent Security Operations in executive and cross-functional forums reinforcing alignment accountability and execution against enterprise priorities.

• Partner across Security Data Center Operations Corporate Functions HR Legal Facilities Design and Construction and other stakeholders to remove structural barriers improve coordination and strengthen delivery outcomes.

• Establish expectations for operational readiness accountabilities playbooks and management cadence to support repeatable and audit-ready execution.

• Build a scalable operating model supported by standardized processes globally consistent routines and clear ownership across geographies.

• Foster a one-team operating model across regions and functions thatreflectsshared outcomes strong partnership and consistent delivery for customers and stakeholders.

• Sustain readiness for launches transitions operating model changes and onsite execution requirements tied to security response outage support preventive maintenance coordination and operational handoffs.

Incident Crisis & Investigations Leadership:

• Set the enterprise standard for incident response crisis coordination investigations and operational recovery across corporate and data center environments.

• Govern regional incident and crisis response frameworks with consistency urgency and strong escalation discipline including clear documentation communication recovery coordination and closure expectations.

• Strengthen enterprise investigations and post-incident review standards to improve control effectiveness response quality and organizational learning.

• Drive Threat Vulnerability and Risk Assessment (TVRA) strategy risk register visibility and corrective action governance to strengthen resilience and operating maturity.

• Overseesignificant eventsthrough effective coordination with regional leaders emergency services external partners and key stakeholders asappropriate.

• Oversee after-action reporting and corrective action programs that strengthen readiness recovery effectiveness and long-term resilience.

• Translate incident trends response performance recovery effectiveness and enterprise risks into clear executive visibility and actionable decision support.

• Reinforce expectations for emergency preparedness business continuity support coordinated recovery and strong incident governance across regions and operating models.

Vendor Guard Force & Contract Performance:

• Advance the global guard force and security vendor model to improve consistency scalability service quality and commercial effectiveness across the enterprise.

• Establish enterprise performance standards service expectations governance mechanisms and accountability models for third-party providers supporting security operations.

• Oversee vendor performance frameworks service quality reviews KPI performance and corrective action expectations to improve accountability delivery quality and operating discipline.

• Influence vendor decisions service models renewals and performance improvements in partnership with senior leadership and key stakeholders.

• Drive opportunities tooptimizespend reduce fragmentation improve partner performance and strengthen scalability through disciplined supplier management and standardization.

• Partner with Procurement Legal Finance and regional leaders to support vendor strategy contract structures renewals and risk mitigation.

• Build a culture of accountability and excellence among third-party partners through clear standards transparent review mechanisms and measurable performance expectations.

• Align third-party operating models security projects retrofits and operational changes with enterprise standards customer commitments and resilienceobjectives.

Customer Risk & Compliance Assurance:

• Strengthencustomer trust through reliable execution transparent engagement and disciplined delivery against contractual and operational commitments.

• Maintaina customer-ready audit-ready operating posture across corporate and data center operations.

• Oversee compliance with internal policies security standards operational control requirements and customer-specific obligations ensuring systemic gaps areidentified prioritized and remediated.

• Partner with customer-facing and internal leaders to address security concerns communicate operational controls and reinforce confidence in the security program.

• Maintain a strong control environment that supports resilience accountability contractual confidence and audit-ready performance.

• Set expectations for customer engagement operational support for audits and certifications control documentation remediation activities and contract-aligned communication.

• Uphold contractual compliance through disciplined execution of response-time commitments notification requirements reporting deadlines RCA expectations and audit-ready documentation.

• Oversee enterprise risk assessment cadence recurring operational reviews SLA-sensitive performance indicators and audit activity toidentifycontrol gaps improve readiness and strengthen operating maturity.

People Leadership & Organizational Development:

• Define the organizational strategy for Security Operations building bench strength succession depth and durable capability across a globally distributed team.

• Set clear expectations for performance and leadership behavior consistent with CyrusOne values reinforcing Commitment Accountability Respect and Excellence across the organization.

• Build a high-performing leadership team capable of scaling standards strengthening cross-functional execution and delivering predictable outcomes across regions.

• Guide organizational design succession strategy and leadership development to support current demands and future global growth.

• Support the VP Global Security in strengthening the broader leadership bench operating rhythm and organizational alignment across the global security function.

• Foster a one-team mindset across regions and teams reflecting shared responsibility collaboration and collective success while reinforcing disciplined execution continuous improvement and customer focus.

• Cultivate a high-performance culture grounded in ownership resilience measurable outcomes and data-driven execution.

• Ensure leadership development and frontline readiness programs support consistency auditability andexecutionquality across the portfolio.

• Build a leadership bench capable of scaling standards strengthening customer trust and delivering predictable outcomes through change growth and enterprise transformation.

Qualifications:

• 12 years of progressive experience in corporate security physical security operations data center security critical infrastructure security or related security leadership roles in complex operating environments.

• 7 years of leadership experience managing leaders multi-site programs or geographically distributed teams in a 24x7 or high-availability environment.

• Experience leading security operations across multiple regions or global environments with responsibility for enterprise standards governance and measurable performance outcomes.

• Experience shaping influencing and executingstrategyfor incident response crisis management investigations and operational recovery.

• Experience leading large-scale vendor contract guard force and third-party service performance across multiple geographies.

• Experience supporting audits compliance programs customer security requirements and remediation of systemic control gaps.

• Experience building executive KPI scorecards operating reviews and data-driven performance management processes.

• Experience leading budget strategy forecasting investment prioritization and resource allocation.

• Experience partnering with executive stakeholders and building leadership depth to strengthen scalable standardized operations.

Education/ Certifications:

• Bachelors degree in Security Management Criminal Justice Business Emergency Management Risk Management ora relatedfield or equivalent practical experience.

• Advanceddegreein a related field is a plus but not.

• ASISCertified ProtectionProfessional (CPP) preferred.

• ASIS Physical Security Professional (PSP) preferred.

• Project Management Professional (PMP) or equivalent program / project management certification preferred.

• Business continuity emergency management or related security certifications are aplus whererelevant torole scope.