Croatian & English Customer Support Agent – Travel Booking

Location: Athens Greece

Working hours: Monday to Sunday between 08:00 and 19:00 (8-hour shifts)

Work model: On-site (first 9 weeks) Remote option may be considered based on performance

Salary: 1200 gross/month

Start date: February 2026

About the Role

Are you passionate about travel and helping people plan unforgettable experiences We are looking for a Croatian & English speaking Customer Support Agent to join an international travel booking support team in Athens.

In this role you will support customers who are booking flights accommodations and travel-related services. You will be the first point of contact ensuring a smooth friendly and professional experience across all interactions.

Your Responsibilities

• Handle inbound customer inquiries via phone email and chat

• Assist customers with reservations modifications cancellations and general booking questions

• Provide accurate information about services policies and travel-related procedures

• Troubleshoot booking issues and offer effective solutions

• Ensure a high level of customer satisfaction through professional communication

• Document all interactions clearly in internal systems

• Escalate complex cases when necessary following support procedures

What We Are Looking For

• Native or fluent Croatian and fluent English (spoken and written)

• Strong communication and problem-solving skills

• Customer-oriented mindset with a positive and professional attitude

• Ability to multitask and work in a fast-paced environment

• Basic computer skills and confidence using multiple systems

• Availability to work rotating shifts between 08:00 and 19:00 Monday to Sunday

• Previous experience in customer support travel hospitality or tourism is an advantage but not mandatory

What You Can Expect

• Competitive salary: 1200 gross/month

• Paid training and full onboarding in Athens

• International and multicultural work environment

• Possibility to work remotely after 9 weeks based on performance and readiness

• Career development opportunities within a growing travel support operation

• Relocation support may be provided depending on the hiring process

Why Join

You will become part of a dynamic travel-focused environment where your language skills and customer service abilities make a real impact. If you enjoy helping people solving problems and being part of an international team this role is an excellent next step in your career.