Assistant Night Manager
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Posted on:
Yesterday
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1 Vacancy
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Job Summary
As one of the Ladies and Gentlemen of The Ritz-Carlton you are the most important asset in our service commitment to our guests. By joining us as a Front Desk Manager we not only meet but also exceed our guests expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty respect and the opportunity to grow your career.
The Ritz-Carlton Melbourne
Rising 80 stories above the city The RitzCarlton Melbourne is an elevated luxury destination offering breathtaking views across Melbourne Port Phillip Bay and the surrounding ranges. Home to 257 elegantly appointed rooms and suites the hotel delivers a refined residentialstyle experience supported by worldclass facilities including the awardwinning Atria restaurant the exclusive RitzCarlton Club Lounge a sophisticated skyhigh lobby lounge and immersive spa and wellness facilities.
- Manage and oversee all aspects of night operations across the Front Office and broader hotel
- Represent property management overnight addressing guest and operational concerns with professionalism and empathy
- Personally handle critical overnight tasks including late-night arrivals early departures and daily audit reconciliation with the Finance team
- Ensure compliance with policies and uphold service delivery aligned with brand standards
- Proactively resolve guest complaints ensuring lasting and positive resolutions
- Develop strategies to drive performance motivate the team and meet KPI targets
- Oversee safety protocols to ensure a secure efficient environment
- Monitor chargebacks rebates and discrepancies to minimise financial loss.
- Analyse financial data and operational trends to identify areas for improvement
- Work collaboratively with leadership to implement corrective action plans that support profitability and service excellence
About You
- Experience with OPERA property management system or similar.
- Relevant experience in a luxury setting preferred.
- Working rights in Australia.
- Attention to detail in all aspects of work
- Enthusiastic to escalate your career.
- A valid Drivers License along with RSA and First Aid certification
- Self-motivated driven and energized in a fast-paced environment.
- Armed with smart solutions and a can-do attitude.
Benefits You Deserve
- Enjoy complimentary meals every day in our Employee Dining Room.
- You gain access to industry leading digital and classroom based training resources plus opportunities for cross-exposure across departments.
- Earn more when you successfully refer a new employee. (Terms & Conditions apply)
- Birthday Perks: enjoy your special day with a paid day off
- We celebrate your success through awards and recognition events.
- Enjoy exclusive discounts on shopping cinema tickets technology and more with mPerks.
- Opportunities to participate in a vibrant calendar of fun associate-focused events.
- Dedicated appreciation events to honour your career milestones with the company.
- Travel the world with exclusive hotel discounts for you and your loved ones across Marriott International.
- 24/7 Assistance Programme offering confidential support for your mental emotional and financial wellbeing.
- Receive 20% off in all food and beverage outlets within Marriott properties.
- Relax and recharge with 20% off treatments in The Ritz-Carlton Spa.
Please note all candidates applying for this role must have obtained the right to work in Australia. Documented evidence of eligibility will be required from candidates as part of our recruitment process.
At The Ritz-Carlton we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Manager
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
