Customer Relations Specialist

What is the job

Were looking for a Customer Relations Specialist to join our this role youll be the first point of contact for our patrons who reach out through email phone or social media.

Youll work closely with theatre managers IT Marketing and other teams to resolve issues provide support and ensure every guest feels heard and valued. This is a role where youll have the chance to combine excellent communication skills with problem-solving and collaboration.

If you love movies enjoy helping people and thrive in a fast-paced team-oriented environment this could be the role for you.

âWhat will you be doing â

• Youll respond to customer inquiries via phone email and social media ensuring issues are handled quickly and professionally.
• Youll support theatre management by investigating customer concerns and escalating sensitive matters when needed.
• Youll identify and resolve potential issues including fraud scenarios while maintaining confidentiality.
• Youll collaborate with other teams (IT Marketing Operations) to resolve customer and theatre questions about promotions subscriptions and technical support.
• Youll maintain reporting databases and share weekly updates with leadership teams.

âAbout youâ

• You have at least 1 year of customer service experience (theatre industry knowledge a plus).
• Youre a strong communicator with excellent phone writing and grammar skills.
• Youre confident using technology including Microsoft Office Teams CRM tools and social media platforms.
• You stay calm under pressure with strong problem-solving and de-escalation skills.
• You bring a positive professional attitude and you love movies!
• You will be a great fit if our values resonate with you: We Create We Perform We Inspire.â

About Regal

Regal Cinemas where movie magic meets unforgettable experiences!

At Regal Cinemas part of Regal Cineworld each day is a celebration of everything film and entertainment. From the first popcorn crunch to the closing credits were all about creating moments that spark joy laughter and a little bit of movie magic.

With over 7600 screens across 625 locations in 9 countries including Cineworld Picturehouse Cinema City Yes Planet and Regal Cinemas right here in the US - we bring the joy of movies to millions.

Based out of our buzzing Theatre Support Office in Knoxville Tennessee we offer a variety of roles with a mix of hybrid field-based or remote working options depending on the role.

What really makes Regal shine Our people. Were passionate about supporting your growth and helping you carve out your dream career within the Regal Cineworld family. Fancy joining us on this epic film adventure Dive into the Regal stories and see what lifes like behind the scenes of the big screen!

Read more about the Regal culture here Regal Careers

Our Benefits

• Discretionary annual bonus
• Free movie passes and discounted concessions at any Regal location
• Paid vacation time and sick leave to support a healthy work-life balance
• Eligibility to participate in our 401(k) retirement plan with company match after age 21 and one month of service
• Summer half-day Fridays during the summer season
• Medical and prescription coverage with company contributions toward the cost
• Company-paid life insurance and disability insurance at no cost to employees
• Dental vision and supplemental life insurance options available for employees and their dependents
• Additional coverage options including accident critical illness and hospital indemnity insurance

Inclusion & Belonging

At Regal Cineworld we believe our strength comes from the diversity of our people. We are committed to fostering a workplace where everyone feels valued respected and empowered to bring their authentic selves to work. Our commitment to inclusion and belonging embraces all aspects of identity including gender ethnicity age disability sexual orientation religion and background.

We take pride in creating an environment where differences are celebrated and everyone has equal opportunities to succeed. Our hiring process is designed to be fair and accessible welcoming applicants from all backgrounds. If you need any accommodations during the hiring process or in the workplace to support your needs please contact the Talent team.

Do you feel like you dont have all the experience listed but would love to explore a career at Regal Please still contact . We understand that confidence gaps and imposter syndrome can get in the way of meeting incredible candidates and we wouldnt want this to prevent us from meeting you.

Required Experience:

IC