German-Speaking Account Manager Customer Success & Optimization

Location: Barcelona Spain

Employment: Full-time (39 hours/week)

About the Role

Are you passionate about driving client success and building long-lasting partnerships We are looking for a German-speaking Account Manager specializing in Customer Success within the fast-moving property and hospitality this role you will support clients throughout their lifecycle optimize account performance and contribute to long-term growth by identifying opportunities for improvement and delivering exceptional service.

Key Responsibilities

Enhance Account Optimization & Retention

• Provide ongoing support and relationship management for newly onboarded and existing hosts fostering trust and long-term partnerships.
• Proactively address questions concerns and needs to improve satisfaction and business sustainability.
• Collaborate with hosts to maximize listing quality through tailored optimization strategies.

Pipeline Management

• Use Salesforce and other CRM tools to manage accounts track progress and streamline workflows.
• Consistently meet or exceed outreach and engagement KPIs.
• Maintain and grow a pipeline of high-value accounts ensuring steady progress toward growth objectives.

Collaboration & Continuous Improvement

• Actively represent the Voice of the Customer (VoC) to identify opportunities for improvements.
• Work closely with sales teams program managers and internal stakeholders to refine best practices and achieve collective goals.
• Stay updated on industry trends and adopt new tools to maximize client success.
• Engage in continuous training professional development and knowledge sharing.

Requirements

• 12 years of proven experience in Customer Success Account Management or other client-facing roles.
• BA/BS degree or equivalent practical experience.
• C2 level German and strong English proficiency.
• Excellent communication relationship-building and problem-solving skills.
• Proven track record of surpassing sales or performance targets in fast-paced environments.
• Strong organizational skills with the ability to manage multiple accounts simultaneously.
• Excellent written verbal and phone communication abilities.

Desirable Skills

• Experience with Salesforce (SFDC) Mixmax or similar customer success platforms.
• Background in hospitality property management or related industries.
• Strengths in process improvement emotional intelligence solution orientation and entrepreneurship.
• Ability to collaborate effectively communicate clearly think critically and embrace diverse perspectives.

Benefits

• Full-time contract (39 hours/week) in Barcelona.
• Office-based role with potential future hybrid working options.
• Salary: 30000 gross/year up to 3500 gross/year performance bonus.
• Referral bonus program: earn up to 2000 for successful referrals (depending on language).
• Relocation support for candidates moving from outside Spain.
• Continuous training certifications and specialized sales development.
• Clear career growth opportunities with coaching support.
• Modern office environment located at the World Trade Center Barcelona.

Diversity & Inclusion

We value diversity and are committed to fostering an inclusive environment for all employees. We do not discriminate based on gender identity sexual orientation race religion age nationality disability pregnancy status veteran status or any other protected characteristic.

Ready to Apply

If you are customer-focused driven by results and excited to contribute to a dynamic and growing team apply now and make a major impact in the German-speaking market!