Claims Technician Broker Binder Motor Liabilities & Recoveries

Guardrisk is the undisputed market leader in cell captive insurance and risk solutions. We are renowned for our innovative approach to cell captive structures and other alternative risk transfer solutions for our clients. Guardrisk offers clients custom designed cover and is registered in South Africa as an insurer for all statutory classes of non-life and life insurance business.

To manage and administer liability claims under binder agreements on behalf of insurers ensuring accurate processing compliance with mandates and excellent service delivery to brokers and clients.

Day-to-day reporting to the Team Leader

Handling liability claims Recoveries and litigation matters in accordance with claims handling procedures

Facilitating and managing outsourced motor liability claims and recoveries

Handling and settling claims within stipulated time frames and as per SLAs / mandates in place

Entering into settlement negotiations with third parties / third party representatives

Negotiating with motor assessors attorneys other service providers

Providing technical advice on litigated matters

Providing clients / brokers with the highest standard of service

Providing clients / brokers with feedback on claims progress at all times

Ensuring diary system is implemented and adhered to at all times

Ensuring adherence to SLAs / mandates in place with regards to claims from mandated brokers

Rendering assistance from time to time with ad hoc tasks

Qualifications

Matric / Grade 12

Law Degree preferable but not mandatory subject to experience in Short-Term insurance environment

60 FAIS Credits

Insurance qualification preferable

RE5 qualification

Experience

5 years experience some of which should be in a legal practice environment or insurance recovery & liability environment

Experience working with binder agreements

Intensive knowledge of liability claims and resulting litigation

Intensive knowledge of recoveries

Knowledge in administering and handling liability claims and recoveries

Computer literacy (MS Word Outlook and Excel)

Strong analytical and problem-solving skills

Knowledge of liability law and insurance principles

Attention to detail and accuracy

Negotiation and decision-making ability

Excellent communication (written & verbal)

Time management and ability to handle high volumes