Collision Repair Service Advisor

We are seeking a detail-oriented Collision Repair Service Advisor to join our team at Salt Lake Valley Chevrolet in West Valley City UT. The ideal candidate will serve as the primary point of contact between customers and the collision repair department ensuring excellent communication and superior service throughout the repair process.

Responsibilities

• Provide accurate estimates for vehicle collision repairs based on vehicle damage and manufacturer guidelines.
• Communicate effectively and Often with customers about repair processes timelines and costs.
• Coordinate with insurance companies and repair technicians to facilitate smooth vehicle repair operations.
• Maintain detailed records of estimates repair orders and customer interactions.
• Assist customers with warranty and repair policy questions.
• Ensure customer satisfaction through timely follow-up and support.

Requirements

• Previous experience as a collision estimator service advisor or in a related automotive repair role.
• Strong knowledge of vehicle repair processes and automotive parts.
• Excellent communication and customer service skills.
• Ability to handle multiple tasks and prioritize effectively.
• Familiarity with insurance claim procedures is a plus.
• Valid drivers license and a clean driving record.
• Knowledge of CCC Estimating Program

Benefits

• Competitive compensation package.
• Opportunities for career advancement and professional development.
• Comprehensive health and dental insurance options
• Supportive and team-oriented work environment.

About the Company

Salt Lake Valley Chevrolet has been a trusted name in the automotive industry providing quality vehicles and exceptional customer service to the West Valley City community. Our commitment to integrity excellence and customer satisfaction makes us a leading dealership and service provider in the region. We have 6 dealerships that feed the Collision Shop and Growing.