Pre-Need Administrator FTC 12 Months

• Pre-Need Administrator - FTC 12 Months
• 26437 per annum
• Choice Office - Torquay
• Working Hours: 8 hours per day between 08:00 to 18:00

About Us

At Choice we offer a sensitive professional service to the families in our care and we are leading the way in setting new standards of excellence within the profession.

The Opportunity

Are you a customer-focused professional with a can-do attitude and a knack for administration Choice are looking for a dedicated Administratorto join our team. You will play a crucial role in supporting the sales of funeral plans providing expert advice and ensuring seamless operations within our extensive network of funeral homes. This is a unique opportunity to make a meaningful impact in offering a tailored service to each customer whilst working in a supportive and dynamic environment.

Key Responsibilities:

• Customer Service: Provide an excellent customer service tailored to each customer to ensure their enquiry and any specific needs are met
• Communication: Write and distribute emails memos letters and forms and assist in preparing scheduled reports.
• Administrative Support: Handle daily office tasks such as answering calls processing payments compiling spreadsheets and filing.
• Customer Interaction: Address administrative requests and inquiries from branch employees clients and third-party affiliates.
• Record Keeping: Ensure accurate recording of all plan sales and redemptions and maintain comprehensive administrative records.
• Training and Development: Assist with employee training and support the rollout of new initiatives to promote best practices.
• Reporting: Produce weekly KPI reports and monitor branch stationery orders ensuring budget compliance.
• Client Service: Provide quality service handle client queries and complaints and promote our full range of services including funeral pre-need plans and memorials.

What Were Looking For:

Essential Skills:

• Customer-focused and results-oriented
• Excellent communication skills both oral and written
• Competent in all aspects of administration
• Strong telephone and interpersonal skills
• Experience in a fast-paced environment with the ability to work under pressure
• Strong numeracy literacy and reasoning abilities
• Proficient in Microsoft Word and Excel
• Ability to manage stressful situations

This role requires adherence to the Financial Conduct Authority (FCA) regulations. The successful candidate must:

• Complete required training and assessments to become a competent plan seller
• Engage in Continuous Professional Development (CPD) aligned with FCA requirements
• Act in accordance with FCA Conduct Rules and Principles for business
• Support and consider the needs of vulnerable customers

What We Offer

At Choice we are committed to providing exceptional service and support to our clients and employees. We offer a comprehensive training program opportunities for career development and a supportive work environment where you can thrive and make a difference.

In addition to your salary you will also receive:

• 23 days annual leave increasing to 26 days with service plus bank holidays
• An opportunity to join our Annual Reward Scheme
• Life Assurance
• Pension
• Family and friends discounts
• Christmas vouchers
• Cycle to Work Scheme
• Eye care
• Refer a friend scheme

Ready to Apply

If you are ready to take on this rewarding role and join a company that values dedication and excellence we want to hear from you! Apply now and be a part of our compassionate and professional team.

Please Note: This is a Fixed Term Contract for a period of 12 months to cover a period of secondment.

For further information about Choice please visit our website
Partners Ltd is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age disability sex gender reassignment sexual orientation pregnancy and maternity race religion or belief and marriage and civil partnerships.

If you require any reasonable adjustments to support you through the recruitment and selection process please do not hesitate to contact our HR team onor via email for any assistance.

FP2

Funeral Partners is the third largest funeral services provider in the UK with over 240 funeral homes almost 1000 employees overseeing over 20000 funerals annually.