INManagerKYCAMLFS-Internal Audit ServiceAdvisoryChennai

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

Why PWC

At PwC you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes forour clients and communities. This purpose-led and values-driven work powered by technology in an environment that drives innovation will enable you to make a tangible impact in the real world. We reward your contributions support your wellbeing and offer inclusive benefits flexibility programmes and mentorship that will help you thrive in work and life. Together we grow learn care collaborate and create a future of infinite experiences foreach other. Learn more about us.

At PwC we believe in providing equal employment opportunities without any discrimination on the grounds of gender ethnic background age disability marital status sexual orientation pregnancy gender identity or expression religion or other beliefs perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firms growth. To enable this we have zero tolerance for any discrimination and harassment based on the above considerations.

Job Description:

The Small Business Onboarding Analyst will support the Global Capability Center (GCC) of a leading global bank by managing end-to-end onboarding activities for small business clients. The role involves significant client outreach coordination with internal stakeholders and ensuring compliance with regulatory and bank-specific onboarding requirements.

The ideal candidate will have strong communication skills experience interacting with clients and a solid understanding of onboarding KYC and documentation processes within a banking or financial services environment.

Responsibilities:

Client Outreach & Relationship Management

Proactively engage with small business clients via email phone and virtual meetings to support onboarding requirements

Clearly communicate documentation needs timelines and next steps to clients

Act as the primary point of contact for clients during the onboarding lifecycle

Follow up with clients to resolve documentation gaps and outstanding queries

Onboarding & Documentation

Perform end-to-end onboarding activities for small business clients including account opening and profile setup

Review and validate onboarding documentation (e.g. business registration documents ownership structure identification documents)

Ensure accurate and timely data capture in internal systems

Maintain high-quality standards while meeting service-level agreements (SLAs)

Compliance & Risk Support

Support KYC AML and due diligence checks in line with regulatory and internal policies

Identify potential risks red flags or inconsistencies and escalate appropriately

Ensure adherence to global banking regulations and internal control frameworks

Mandatory skill sets:

Bachelors degree in finance Business Commerce or a related field

15 years of experience in banking operations client onboarding KYC or client-facing roles

Proven client outreach or customer interaction experience preferably in financial services

Familiarity with small business or commercial banking products is an advantage

Strong understanding of onboarding KYC and regulatory requirements (preferred)

Preferred skill sets:

Excellent verbal and written communication skills

Strong client management and stakeholder engagement capabilities

Attention to detail and strong documentation review skills

Ability to manage multiple cases and meet tight deadlines

Problem-solving mindset with the ability to handle client objections or delays

Proficiency in MS Office (Excel Word Outlook); experience with onboarding systems is a plus

Years of experiencerequired:

5 to 10 years

Education qualification:

Graduate or MBA

Education (if blank degree and/or field of study not specified)

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date