Third Party Customer Service Representative

Job Title: Third Party Customer Service Representative (Call Center)
Pay Rate: $20.00/hour
Location: Austin TX
Schedule: Monday Friday Full-Time

Job Description:
We are currently seeking a dedicated and detail-oriented Customer Service Representative to join our this role you will play a critical part in supporting Medicaid clients providers and third-party contacts by delivering high-quality service and maintaining accurate records in accordance with established procedures.

Key Responsibilities:

• Communicate effectively with third parties clients and healthcare providers.

• Answer inbound calls from providers Medicaid clients and third-party representatives.

• Verify and update other insurance coverage in system tools.

• Communicate Medicaid program benefits and insurance coverage details to clients.

• Update and maintain various internal systems and tools per documented procedures.

• Enter and retrieve data with accuracy and execute transactions with minimal supervision.

• Respond to requests for information and escalate complex issues when necessary.

• Follow all established policies procedures and workflows.

• Meet daily weekly and monthly performance goals.

• Perform all other duties as assigned.

Basic Qualifications:

• High School Diploma or GED required

• Minimum 1 year of Call Center or high-volume Customer Service experience

• Excellent communication and problem-solving skills

• Proficiency with computers and data entry systems

• Ability to handle confidential information with integrity and professionalism

Preferred Qualifications:

• Experience working in healthcare insurance or Medicaid environments

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ChaseSource is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability protected veteran status genetic information pregnancy or any other legally protected status.

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