Customer Service Representative Multiple Positions

Closes: April 23 2026

We areseekingCustomer Service Representatives(CSRs)who are ready to bring energy confidence and care to every customer the opportunity to work at an Avista Contact Centerwithina hybrid setting (a mix of remote andinâofficedays) playing a vital role in delivering an outstanding customer experience.

This isa great opportunityfor individuals who enjoy connecting with people by phone embracingnew technology and are motivated by learning and mastering new systems.Spanish speakingskills are highly desired as bilingual team members help us better serve our customers.Bilingual English/Spanish candidates are strongly encouraged to apply.

If youelectto work in a hybrid settingyoullneed a quietdistraction freehome workspace where you can focus and succeed. You must also haveor be able to obtainreliablehighâspeedinternet prior to your hire date. Please note that DSL connections are not supported. Theminimuminternet speedrequiredis 20 Mbps download and 5 Mbps upload.

At Avista our culture is built aroundtrust innovation and collaboration. We are committed to your professional growth and development and believe in empowering employees to do meaningful a Customer Service Representativeyoullbe the first point of contact owning the customer experience from start to finish. Our employees thrive in afastâpaced dynamic environment where their contributions truly make an impact every day.

• The CSR positions work a minimum of 20 hours per week up to 40 hours per week as call volumes fluctuate and business needs change. The hours of the contact center are Monday-Friday 7:00am-6:00pm.
• CSR schedules change weekly with a 3-week notice so flexibility is have the ability to swap shifts allowing them to pick up or give away hours.
• CSRsmust be able tobeavailablefor 35-40 hoursa week for the first (10) ten weeks of paid training.

These positions arelocatedat both the Spokane Avista Contact Center: 14523 E Trent Spokane Valley WA99216and the Lewiston Avista Contact Center: 803 Main St Lewiston ID 83501.You must live within 1 hour of one of these locations.

Selected applicants will participate in in-person assessments in Spokane Washington or Lewiston ID during the week of May 11 2026. If you are selected to participate in the in-person assessment you will be contacted through email.

All new hires will complete a 10âweek training program with both remote and inâperson participation options.

• Be a trusted point of contact for our customers by answering questions about billing accounts and services with empathy and professionalism.
• Help customers open close and manage their utility accounts while ensuring details areaccurateand up to date.
• Work collaboratively with customers to set up payment arrangements extensions service turnâons and turnâoffs when needed.
• Investigate and resolve highâbill questions and customer concerns byidentifyingclear effective solutions.
• Share helpful information about company programs products services andassistanceoptions available to customers.
• Respond promptly to reports of electric and gas emergencies or outages following established safety and reporting procedures.
• Provide customers with guidance related to new services construction requests and service connections.
• Assistwith inquiries from utility commissions regulatory agencies and other authorized organizations.
• Support customer service improvement efforts byparticipatingin special projects and offâphone assignments as needed.

• High school diploma required
• Demonstratedproficiencywith MS Office Suite with
• Requires strongcomputer keyboarding and 10-key skills.
• This position involves working on the phone forlong periodsof time and ability to handle multiple priorities in a call center environment.
• Extremely well developed interpersonal problem solving conflict management and negotiating collectionsskillsareessential to success in this position.
• Regular and predictable attendance is an expectation and an essential function of the job.
• Candidates shouldpossessa sincere interest inmaintaininghigh levelsof customer service and satisfaction.
• Outstanding verbal and written communication skills are essential to this position.

Other combinations of education and experience may be considered.

HiringRange: $23.11 per hour with regular increases to $36.24 over36 months

• Complete an online application
• Attach your resume and cover letter to your profile.
  • In your cover letter pleaseinclude what appeals to you about serving customers in a utility environment how this type of work alignswithyour skills or values and how you would contribute to providing reliable respectful and solution-focused customer service.

Alldocuments must be attached to your application at the time ofsubmittingyour application for review.No documents can be attached after you click Submit.

We offer a comprehensive Total Rewards program designed to support every stage of life and career. Our offerings include:

• Affordable healthcare options including medical dental and vision coverage
• Retirement benefits with an enhanced 401(k) match
• Incentive programs rewarding performance and contributions
• Competitive paid time off including holidays personal days and vacation
• Life and disability insurance for added peace of mind
• Wellness resources supporting mental and physical health
• Education and development support including tuition assistance
• Community giving programs encouraging employee engagement and impact
• Other optional benefits from Legal insurance Pet insurance and more (Eligibility subject to Bargaining Unit affiliation)

To learn more please visit our benefits website at are committed to maintaining a competitive and equitable total rewards package that attracts and retains a diverse skilled and engaged workforce.

Pre-employment screening requirements
Employment is contingent upon the successful completion of a drug test background check and motor vehicle records review.

In compliance with state laws we provide the full salary range for each position along with the typical hiring range based on qualifications experience and internal equity. The full salary range for this position is 23.11 to $36.24 over 36 months. Questions regarding compliance with this requirement can be directed to .

Avistas Commitment to Equal Opportunity
Avista is a safe inclusive workplace for people of all backgrounds and we are committed to Equal Opportunity Employment. All qualified applicants will be considered regardless of race color religion national origin sex gender identity sexual orientation marital status age sensory mental or physical disability (unless based upon a bona fide occupational qualification) Veteran status or any other classification protected by nondiscrimination laws.

Please view Equal Employment Opportunity Posters provided by OFCCP here. Prior to the next step in the recruiting process we welcome you to inform us confidentially if you require any special accommodations to participate fully in our recruitment process. Avista will make reasonable accommodation to assist a qualified person with a disability in the job application interview process and to perform the essential functions of the job whenever possible where undue hardship would not be created for Avista. Please contact us at if you would like assistance.

Required Experience:

Unclear Seniority