Account Representative

Location: Calgary or Edmonton AB

What We Offer

Competitive Package: Attractive salary and a comprehensive benefits package including performance bonuses eligibility flex benefits from first day of employment extra paid leave pension employee share purchase plan charitable donation matching hybrid work environment relocation support if needed and more.

Meaningful CustomerFacing Work: Partner with large industrial and generation customers to support complex energy projects guide customers through connection and interconnection processes and deliver solutions that help customers operate and grow with confidence.

Variety and Impact: Work across a diverse portfolio of industrial customers and projects connected to Albertas transmission and distribution system. Each customer and project brings new challenges perspectives and opportunities to learn.

Why Work Here

At ATCO people are at the centre of everything we do. Our teams work collaboratively support one another and take pride in delivering essential services that communities and industries rely on every day. Youll be encouraged to bring your ideas forward build strong relationships and grow your skills while contributing to a reliable evolving energy system.

About the Role

In this role you will build trusted longterm customer relationships while supporting complex energy projects from early planning through execution. You will act as a central point of coordination helping customers navigate connection and interconnection processes understand technical and commercial requirements and access solutions that support their operational and growth goals.

You will work closely with customers and internal teams to ensure projects move forward efficiently and customer needs are clearly understood. You will contribute to meaningful work that supports reliable electricity service customer growth and Albertas evolving energy system.

What Youll Do

Act as the main contact for a portfolio of industrial and generation customers

Guide customers through the electricity connection process including projects connected to both the distribution and transmission system

Work with customers to understand their energy needs and identify practical options that support their operations and growth

Develop and manage account plans for key customers including regular checkins and account reviews

Coordinate internally to resolve billing metering and service delivery issues

Support project teams by addressing customer questions and commercial considerations throughout project delivery

Assist with the development and negotiation of commercial arrangements related to connection and wires services

Apply contract and investment analysis using approved tools and processes

Maintain accurate customer and project information including commercial terms and project status in Salesforce

Support customers in using ATCOs online customer tools and resources

Identify service delivery issues and work with internal and external partners to improve processes and customer experience

What You Bring

Diploma in Business or Engineering Technology; a degree in Engineering Commerce or Economics is an asset. A combination of education and experience may be considered.

Minimum three years of experience in account management customer service or project coordination within the energy or utility sector

Understanding of electric distribution systems utility billing contracts and tariffs is an asset

Experience using CRM tools; Salesforce experience is an asset

Valid Class 5 drivers licence and willingness to travel periodically (approximately 25%)

About Us

We are a leading energy provider in North America. Through ATCO Energy Systems we build operate and maintain electric and gas transmission and distribution lines safely and reliably serving over three million customers in hundreds of communities. Were advancing the use of hydrogen as a costeffective pathway for decarbonization using existing energy delivery infrastructure. Were also building resilience by modernizing our electric grid and connecting renewable generation capacity to our system to meet the needs of customers for sustainable reliable and affordable energy.

At ATCO we support a diverse and inclusive environment that values the contributions and perspectives of everyone on the ATCO team. We believe our people are our greatest strength.

ATCO is an equal opportunity the spirit of reconciliation we acknowledge the traditional territories and homelands on which many of our operations are located and honour the Indigenous Peoples who call these areas home.