Aero Alliance Avenza IT Specialist
Job Summary
Job Description Summary
We are looking for an IT Specialist with solid experience in corporate profile management cloud platforms and IT service management. The resource will be part of the DT Operations team and will play a key role in the management and maintenance of Single Sign-On solutions HP PaaS platforms ServiceNow and the Microsoft 365 ecosystem.Job Description
Main Responsibilities
Users Management
Manage the deployment of user PCs and their basic configuration according to company policies
Manage the deployment of corporate phones according to the policies defined in the corporate Mobile Device Management platform
Manage troubleshooting of issues encountered by users
Single Sign-On (SSO) & Identity Management
Manage Single Sign-On solutions based on SAML 2.0 OAuth 2.0 and OpenID Connect protocols
Administer Identity Providers (IdP) such as Azure AD and oversee platforms dedicated to MFA such as Ping ID and Yubikey
Ensure access security through policies and Conditional Access
Manage automated user provisioning and deprovisioning via SCIM
Monitor authentication logs and respond to identity-related security incidents
PaaS & Cloud
Support the management and optimization of PaaS environment
Collaborate with development teams for the deployment and maintenance of cloud-native applications
Monitor platform performance and manage scalability and service availability
Trouble Ticketing
Use the ServiceNow platform (ITSM modules: Incident Problem Change Management)
Support users and train internal staff on the use of the platform
Microsoft Office 365 & Collaboration
Administer Microsoft 365 tenants (Exchange Online SharePoint Teams OneDrive Intune)
Manage licenses groups security policies and compliance in the Admin Center
Configure and optimize Microsoft Teams as a corporate communication platform
Manage DLP retention and Information Protection policies
Requirements
Technical Skills
At least 3 years of experience in an IT role with a focus on identity management and enterprise systems
Hands-on experience with ServiceNow (ITSM or CSA certification is a plus)
Solid proficiency in Microsoft 365 and related administration tools
Knowledge of PowerShell for automation and scripting in the Microsoft environment
Familiarity with Zero Trust Security concepts and the ITIL framework
Soft Skills
Problem-solving and analytical skills in complex environments
Excellent communication skills to interface with technical teams and business stakeholders
Team-oriented attitude and ability to work in dynamic environments
Proactive approach to continuous learning in IT technologies
Good knowledge of technical English (B2)
Additional Information
Relocation Assistance Provided: No
Required Experience:
IC
About Company
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