Sales Support Engineer

Were looking for a detaildriven and customerfocused Sales Support Engineer to manage spare parts enquiries and orders from start to finish. This role sits at the heart of the business coordinating closely with Sales Engineering Operations Procurement and Service to ensure customer requirements are clearly understood accurately captured and delivered on time.

Youll play a key role in enquiry management order processing stakeholder coordination and performance reporting helping to drive customer satisfaction operational efficiency and commercial success.

What you will be doing

• Receive review and fully understand customer spare parts requirements
• Log customer enquiries in the ERP system and issue timely acknowledgements
• Coordinate with Estimating to track enquiry progress and update customers and Sales accordingly
• Create customer orders in the ERP system and issue order acknowledgements
• Prepare and facilitate project launch reviews with relevant stakeholders
• Lead regular progress review meetings with Operations Procurement Engineering and Sales
• Provide customers with regular updates on contract and order progress
• Support Engineering with the preparation of spare parts lists and manage sparesrelated tasking
• Assist Sales with customer followup on key opportunities
• Support Service Coordinators and Service Engineers with urgent or unplanned spare parts requirements
• Monitor report and analyse KPIs related to enquiry response times and ontime delivery
• Provide wider Sales support including compliance documentation enquiry management and coordination between Sales and Engineering

We think you should have

• Degreelevel education in a relevant discipline
• Proven experience in sales support and customerfacing roles
• Experience within the maritime industry or a related sector
• Knowledge of Kongsberg Maritime products and services (or the ability to develop this quickly)
• Strong verbal and written communication skills
• Confident user of ERP systems and standard IT applications including Microsoft Word Excel and Outlook

This employment may require a pre-employment check procedure in accordance with company security standards role or site requirements. Please note that this might affect the offer process or employment.

You are able to

• understand the organizations informal rules and structures and utilize political processes effectively to get things done
• adhere to company rules and procedures and execute plans with commitment and determination
• use a methodical and systematic approach plan ahead define clear priorities and allocates resources effectively
• communicate in a clear precise and structured way
• co-operate well with others share knowledge experience information and support others in the pursuit of team goals

Why join us

• An exciting and important position working for the world-leading supplier of maritime solutions
• Be part of a diverse team spread across several countries embracing collaboration and cultural diversity.
• Competitive pay and benefits including attractive insurance policies and pension schemes.
• We offer hybrid working arrangement.

Where you will be working
Dunfermline UK

Interested in knowing more Contact
Charlie Kerr Spare Parts Manager

Kongsberg Maritimeis a technology pioneer enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers toughest problems. With unmatched competence domain knowledge innovation and market reach we are the trusted maritime partner. Headquartered in Kongsberg Norway the company has manufacturing sales and service facilities in 35 countries.

OurGlobal Customer Supportdivision is responsible for Kongsberg Maritimes services upgrades and support in the aftermarket. Our 3400 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations we ensure cost-efficient delivery of services upgrades and spare parts in order to secure availability and predictability to our customers.

Protechting people and planet