Project CoordinatorSpecialist-III (ID 30984)

Specialist Platform Innovation - Launch Chicago IL USA About the Team The Platform Innovation team leads up the strategy launch scaling of DoorDash s nascent bets for its white-label restaurants business. About the Role DoorDash is looking for a Launch Specialist to travel across the country to onboard restaurant merchants and enhance the experience they have throughout their lifecycle on our platform. Youll work cross-functionally between our sales account management operations product and analytics teams to build a delightful experience for our merchants. You will report to the East Coast Onboarding Lead for our Platform Operations organization. This position is partially remote partially in-office and largely travel-based as you will be regularly traveling to merchant sites in your region and across the country. You re excited about this opportunity because you will Interface directly with merchant restaurants and work tirelessly to improve their experience Create and execute plans for merchant onboarding strategy building a seamless onboarding experience that delights merchants Perform a significant amount of hands-on and in-store work training merchant staff on effectively using new platforms Create merchant training materials to encourage staff understanding and adoption Learn the ins-and-outs of DoorDash software configuration and oversee the implementation of digital ordering and SaaS tools Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue Be able to achieve immediate results and adapt in an evolving work environment Look for ways to improve and want to shape the direction of the company We re excited about you because Bachelor s degree or equivalent work experience 5 years of work experience in restaurant/bar management customer support or hospitality Able to complete tasks accurately effectively and on time with superb attention to detail Excellent external and internal customer support skills Experience working successfully cross functionally with other departments Proactive by nature and most engaged when you are operating at the lowest level of detail Spanish fluency is a plus