Support Coordinator I

Job Title: Support Coordinator I

Duration - 13 weeks

Shift - 8:30 am to 5 pm

Location - Newport Beach CA 92663

Payrate - $23/h

Dress code: Business Casual or Black Scrubs

Parking/Cost: Onsite

Job Description:

Clerical:

• Demonstrates accuracy and thoroughness in entering information into computer systems.
• Provides medical records to physician / multidisciplinary team for review verifying insurance and obtaining authorization for visits and procedures.
• Schedules patients evaluations clinic appointments and at the request of the physician. This includes but not limited to laboratories diagnostic testing and consultations as needed.
• Fulfills other department scheduling functions per department procedures and protocols.
• Reviews master schedule and anticipates requirements and changes based on activity levels to create a well-managed operational flow and positive patient experience including but not limited to sending letters of medical necessity.
• Assists with clerical and scheduling needs including filing and collection of supporting documentation for billing.
• Provides phone coverage as needed.
• Contacts and distributes messages to medical personnel using a variety of electronic messages including text voice and email systems.
• Reads and responds to email throughout the day.
• Retrieves and responds to voicemail messages within 24 hours per department protocol.

Patient Customer Service:

• Utilizes courtesy compassion kindness and honesty while interacting with public patients and all clinic personnel.
• Greet patients in a courteous and professional manner.
• Acts as a single point of contact for patients and caregivers and takes accountability for their patient experience.
• Provides information and guidance to patients and caregivers regarding all areas of patient care. This includes but not limited to scheduling paperwork and follow-up appointments.
• Gathers all documentation pertaining to patients insurance benefits and alternative funding sources as needed.
• Assist in preparation of estimate of patient liabilities to patients physicians and insurance companies based on guidelines and/or systems provided by the department including but not limited to copayment deductibles co-insurance deposits or prior account balances.
• Coordinates and gathers patient information/ needs for the physicians nurses lab etc.
• Communicates between patient and caregivers on missing documentation needed by the clinical or administrative staff and all members of the care team including physicians nurses lab etc.
• Communicates all changes with patient and case information to all involved personnel.
• Works with various hospital personnel to resolve issues and accommodate patient.
• Adheres to policies aimed to protect patient confidentiality.

Education Requirement:

• High School or equivalent BA Preferred