GA DDS IT Support Specialist 3

Title: Senior IT Support Specialist Cloud & Infrastructure Support

Location: Onsite - Conyers GA (Metro Atlanta)

Duration: Contract Full-Time 2-Month Contract (potential extension)

Job Description: We are seeking an experienced IT Support Specialist to deliver hands-on infrastructure support cloud environment management and end-user IT support across a large-scale government technology environment. This IT support role - also known as a desktop support engineer IT systems specialist or infrastructure support analyst - requires proven skills in Windows administration network troubleshooting ServiceNow ticketing and cloud provisioning.

Roles & Responsibilities:

• Maintain and support scalable cloud environments using AWS CLI and Terraform implementing automation and provisioning best practices
• Monitor and manage the ServiceNow ticket queue resolve incidents in a timely manner and conduct post-incident reviews to prevent recurrence
• Troubleshoot and support PCs laptops (Windows 10/11) scanners local and network printers Chromebooks and mobile devices in a multi-site environment
• Design build and maintain internal cloud applications aligned to organizational IT support objectives
• Provide IT support and customer service for software configurations hardware recommendations and business submission processes
• Triage production incidents engage technical partners to restore services and lead post-incident root cause analysis
• Identify opportunities to digitize and automate common operational tasks reducing manual workload and minimizing downtime
• Serve as subject matter expert for lobby management and A/V systems including video conferencing and dash cam equipment

Skills:

• IT support / desktop support / end-user support / infrastructure support
• ServiceNow - ticket queue management escalation follow-up
• AWS CLI / Terraform - cloud automation and provisioning
• Windows 10/11 administration and troubleshooting
• Microsoft Active Directory - DNS DHCP group policy local policy
• TCP/IP network troubleshooting / basic network support
• Hardware support: desktops laptops printers scanners Chromebooks mobile devices
• Cloud infrastructure management and cloud environment optimization
• A/V systems video conferencing and dash cam software support
• Professional IT certification: A Network Cloud or equivalent (required - must provide at submission)

Qualifications:

• Bachelors degree in Computer Science Information Technology Software Engineering or related field with 3 years of IT support experience; OR Associates degree with 5 years of experience; OR 1 year as an IT Support Specialist II or equivalent
• 2 3 years of hands-on IT support and infrastructure management experience
• Active professional certification (A Network Cloud or equivalent) - mandatory must upload at time of submission
• Must be local to the Metro Atlanta area
• Must be available to work fully onsite for the duration of the engagement