Customer Service Representative I

Title: Customer Service Representative I (Order Processing & Support)
Pay Rate Range: $17.00 $19.00/hr. (DOE)
Employment Type: Contract (6 months extension possible)
Schedule: Full-time Monday Friday (7:30 AM 4:00 PM MST)
Location: Salt Lake City UT (100% Onsite for training; potential flexibility after)
Job Code: 1951

Overview

Tekberry is seeking a Customer Service Representative I to support customer operations for our client a global leader in medical device manufacturing specializing in enteral feeding and infusion pump technologies.

This role focuses on order processing customer communication and issue resolution in a structured fast-paced environment. The position plays a critical role in supporting hospitals and distributors by ensuring accurate order entry timely communication and effective coordination across internal teams.

The ideal candidate is detail-oriented dependable and customer-focused with the ability to manage multiple tasks while maintaining accuracy and professionalism.

As a Tekberry W2 employee you will have access to health benefits including medical dental vision and 401(k) options.

Key Responsibilities

Customer Support & Communication

• Respond to customer inquiries via email regarding product support service requests and order status
• Provide clear professional and timely communication to internal and external customers
• Support warranty inquiries pricing disputes and general customer concerns

Order Processing & ERP Management

• Enter customer orders and repair requests into ERP/order entry systems
• Generate and send order confirmations while managing delivery expectations
• Process replacement orders and coordinate returns including shipping labels

Issue Resolution & Escalation

• Research and resolve customer issues escalating urgent or complex concerns as needed
• Investigate disputes and ensure timely resolution aligned with company policies
• Maintain accurate documentation of all customer interactions and transactions

Cross-Functional Support

• Collaborate with sales customer service and operations teams to resolve issues
• Support internal projects reporting and process improvements
• Assist with workflow coordination and administrative support tasks

Qualifications

• High School Diploma or GED required
• Previous experience in customer service order processing call center or administrative support preferred
• Basic proficiency in Microsoft Office (Word Excel Outlook)
• Strong written and verbal communication skills
• Ability to work independently and in a team environment
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities in a structured fast-paced environment

Preferred Qualifications

• Experience working with ERP or order management systems
• Background in medical logistics or service-based industries
• Experience handling customer issues returns or warranty processes
• Experience in documentation-heavy or process-driven roles

Work Environment

• 100% onsite during training period (minimum 6 months)
• Potential for future flexibility based on performance (not guaranteed)
• Structured team-based office environment supporting medical device operations
• Standard weekday schedule with early start time

Additional Notes (Important for Candidates)

• This is not a call-center-heavy role; most communication is email-based
• The role is highly focused on order processing documentation and coordination
• Strong emphasis on accuracy reliability and process adherence
• Training requires full attendance and consistency

Why Tekberry

We need hard-working reliable professionals who are committed to delivering high-quality support in a structured environment. Tekberry offers a $100 referral bonus for successful placements.

Tekberry Inc. is an equal opportunity employer and does not discriminate on the basis of any protected category under applicable laws. Tekberry is a certified Minority Business Enterprise (MBE) and Disadvantaged Business Enterprise (DBE).

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