Salesforce BA ( Service Cloud Domain) Telecom Domain
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Job Location:
Mountain View, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Position :: Salesforce BA ( Service Cloud Domain) - Telecom Domain :: Mountain View CA :: Hire Type: Contract(W2) for Client: Infogain
Project description
Seeking a hands-on Functional Business Analyst with deep Salesforce Service Cloud and telecom domain experience to support the automation of customer service workflows and field technician processes. Youll work directly with stakeholders and engineering to drive requirements design functional solutions and improve technician efficiency using tools like TR-143 testing.
Key Responsibilities:
- Lead requirements gathering process analysis and user story creation
- Collaborate cross-functionally to define and deliver scalable Service Cloud solutions
- Analyze existing technician workflows and propose automation enhancements
- Design and wireframe UI updates (e.g. integration of TR-143 testing)
- Define test scenarios for automated speed tests and validation logic
- Translate business needs into user flows wireframes and functional specs
- Support UAT planning change management and post-release validation
Required Skills:
- 8 years as a Salesforce Business Analyst focused on Service Cloud
- Strong background in functional BA work and workflow/process optimization
- Domain expertise in Telecommunications & Fiber Installations
- Experience with TR-143 router/ONT provisioning and customer-prem installation
- Tools: Jira Confluence Lucidchart Salesforce Console
- Excellent communication facilitation and cross-team collaboration
Nice to Have:
- Salesforce certifications: Admin Service Cloud Consultant Business Analyst
- Agile/Scrum methodology experience
- Experience with wireframing tools (e.g. Figma Balsamiq)
