General Manager HVAC & Water Heating

General Manager - HVAC & Water Heating Business

Location: Dallas TX

About Midea America

Midea America Corp. is a U.S. subsidiary within Midea Group the Fortune 500 giant known for making life easier for millions around the globe. As the worlds top maker of home appliances Midea is proud of its 166000 employees and presence in 200 countries including here in the U.S.

Headquartered in Parsippany N.J. with an innovation hub in Louisville Kentucky Midea America is dedicated to providing practical innovations that surprise and delight creating moments to cherish at home.

Mideas lineup of appliances - from refrigerators to air conditioners laundry solutions and floor care - are high quality reliable and affordable. By thoughtfully engineering performance convenience and design into every product Midea delivers on the promise of every appliance to make your life a little easier.

Position Overview

• Serve as the senior business leader responsible for building launching and scaling the MAC HVAC & Water Heating business in North America.
• Own business strategy commercial launch execution and operating performance across marketing sales technical service and support training and customer service.
• Establish the operating model functional goals KPI framework and cross-functional cadence required to drive profitable growth inventory discipline and scalable organizational performance.

Key Responsibilities

Business Leadership and Strategic Direction

• Lead the HVAC & Water Heating business with full responsibility for strategy launch execution and operating results.
• Define the vision mission value proposition 3-year growth plan annual operating plan and market expansion priorities by region channel and product category.
• Build a scalable operating model and set up the key functions required for launch and scale including marketing sales technical service and support training and customer service.
• Define organizational structure reporting relationships scorecards and decision-making cadence and recruit and develop strong functional leaders.

Commercial Growth and Channel Development

• Direct sales strategy and market development across wholesale distributors contractors and regional priorities.
• Ensure effective channel strategies for East Central and West markets and drive customer acquisition account prioritization contractor development and market activation.
• Partner with marketing and sales leadership to build dealer programs demand generation and market awareness.

KPI Profitability and Inventory Management

• Establish and manage company-level KPIs and functional scorecards tied to growth and operating performance.
• Ensure delivery of critical metrics including sales revenue gross profit margin forecast accuracy inventory management customer responsiveness and service effectiveness.
• Partner with finance and product management to manage pricing profitability working capital forecasting discipline and business controls.
• Lead inventory management and monitoring discipline including launch-phase visibility and special attention to DM business-case needs.

Customer Experience Service and Technical Readiness

• Ensure strong customer support responsive issue resolution and clean handoffs between departments.
• Oversee technical support readiness warranty governance training curriculum field escalation paths and service coverage models.
• Ensure launch products are supported by required documentation knowledge base tools and training resources.

Corporate Alignment and Executive Communication

• Align the business with MAC corporate processes approvals systems and reporting requirements.
• Partner with finance HR IT operations and supply chain to ensure disciplined cross-functional execution.
• Present business plans progress risks and performance updates to senior leadership.

Qualifications and Experience

Required Background

• Bachelors degree in business marketing engineering supply chain or a related field required; MBA preferred.
• Minimum 15 years of senior leadership experience in the HVAC industry.
• Demonstrated success setting up launching and scaling a business or business unit within a corporation.
• Strong experience leading both strategic and operating aspects of a channel-driven business.

Industry and Channel Expertise

• Deep knowledge of residential HVAC equipment water heating and channel-driven business models.
• Thorough knowledge of the wholesale HVAC and water heating distribution market including distributor economics coverage strategies and contractor engagement models.
• Excellent relationships across wholesale distributors key channel partners major market participants and independent manufacturers representatives.
• Strong working knowledge of the role independent manufacturers representatives play in market coverage and specification influence.

Industry Organizations and Leadership Capabilities

• Working knowledge of AHRI NEEP HARDI and related HVAC industry organizations.
• Strong understanding of industry standards channel dynamics and competitive market positioning relevant to HVAC and water heating.
• Proven ability to lead cross-functional teams spanning sales marketing customer service technical service and support training product management finance and operations.
• Strong executive-level skills in revenue growth margin management forecasting inventory management KPI discipline and organizational leadership.
• Excellent communication organizational change-management and stakeholder-influence capabilities.
• Ability to operate strategically and tactically in a fast-growth build-from-the-ground-up environment.

Midea America Corp. is an equal opportunity employer. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.