Shipping and Receiving Manager

JOB SUMMARY

Accountable for the overall success of the Shipping and Receiving Department. Responsible for meeting the criteria dictated by local standards to ensure in-coming and out-going shipments of goods are within stated guidelines. Responsible for receiving storing shipping and delivering in-coming and out-going guest and department packages and mail. Maintains proper documentation of all incoming and outgoing items.

CANDIDATE PROFILE

Education and Experience

High School diploma or GED; 4 years experience in the procurement food and beverage culinary loss prevention or related professional area.

OR

2-year degree in Hotel and Restaurant management Hospitality Business Administration or related major; 2years experience in the procurement food and beverage culinary or related professional area.

CORE WORK ACTIVITIES

Managing the ordering ongoing storage and monitoring of supplies and equipment

Supervises operations and ensures compliance with all purchasing shipping receiving and storage policies standards and procedures

Ensures workers have supplies equipment tools and uniforms necessary to do their jobs

Managing Daily Operations of the Shipping and Receiving Department

Coordinates deliveries with local agencies businesses or stakeholders to allow for sufficient security screening of large trucks or other delivery vehicles (as appropriate or required).

Maintain continuous communication with hotel staff to anticipate all deliveries

Enforces proper cleaning routines for equipment floors etc

Ensures staff is properly trained regarding procedures sanitation equipment handling and chemical usage

Trains employees in safety procedures and supervises their ability to follow loss prevention policies to prevent accidents and control costs

Maintains operations by developing policies and procedures

Investigates reports and follows-up on employee accidents

Handles product and service problems and guest complaints

Ensures hotel polices are administered fairly and consistently disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process

Inspect supplies equipment and work areas in order to ensure efficient service and conformance to standards

Determine the kind of tools and equipment needed to do a job

Performing routine maintenance on mechanical or technological equipment and determining when and what kind of maintenance is needed

Control inventories of food equipment smallware and liquor and report shortages to designated personnel

Attending Meetings to Improve Quality and Service

Interacts with internal stakeholders to obtain feedback on product quality and service levels

Achieving/Exceeding Goals

Strives to improve service performance

Understands the impact of departments operation on the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals

Participates in the development and implementation of corrective action plans in response to stakeholder concerns

Staffing Organizational Units

Reviews staffing levels to ensure that guest service operational needs and financial objectives are met

Handles the interviewing and hiring of employee team members with appropriate skills

Providing direction to Employees

Utilizes interpersonal and communication skills to lead influence and encourage others

Empowers employees to provide excellent customer service

Ensures employees understand service performance expectations and parameters

Helps employees receive on-going training to understand guest expectations

Supervises on-going training initiatives and conducts training when appropriate.