Consumer Operations Technician

Consumer Operations Technician

Are you passionate about operational excellence and delivering exceptional customer service Chubb European Group is seeking a highly motivated and detail-oriented Consumer Operations Technician to join our dynamic this role you will play a pivotal part in managing customer support requests supervising operational procedures and driving process improvement initiatives across our European operations.

Key Responsibilities:

• Act as a trusted business partner and consultant serving as the main liaison between Chubb and external Third-Party Administrators (TPAs) ensuring smooth communication and compliance with company policies.
• Deliver outstanding customer service support by fulfilling customer requests issue resolution and responding to inquiries through various channels.
• Demonstrate active listening skills to fully understand customer needs recognizing both verbal and non-verbal cues to provide tailored solutions.
• Oversee portfolio administration tasks including booking premiums issuing documents and handling broker requests with meticulous attention to detail.
• Analyze big data and customer trends to identify actionable insights accelerate innovation and drive operational efficiencies.
• Collect analyze and interpret data to support business decisions and present findings to stakeholders.
• Monitor and evaluate service delivery effectiveness ensuring all activities meet or exceed desired standards and agreements.
• Maintain accurate records in line with company records management policies and procedures.
• Proactively identify opportunities for operational excellence optimizing resources and improving efficiency in all transactions and services.
• Troubleshoot and resolve issues by diagnosing problems determining possible resolutions and implementing effective solutions.
• Adapt to rapidly changing environments demonstrating strong multi-tasking and prioritization skills while maintaining a high level of accuracy.
• Manage time effectively to accomplish work projects and goals within deadlines.
• Support postroom and indexing activities ensuring seamless policy documentation and incident response processes.

What Were Looking For:

• Proficiency in Italian DutchFrench German or Nordics languages plus English & Spanish (preferred).
• Bachelors in finance business administration economicswill be preferred.
• Proven experience in operations or a similar role.
• Strong analytical communication and interpersonal skills.
• Ability to work collaboratively across departments and manage multiple priorities.
• Proactive solution-oriented mindset with a focus on delivering results.
• Proficient in MS Office especially Excel. (Vlook up Pivot Tables)