Operations Manager l Payroll Team l County Hall, Preston l Full time

Salary 46142 - 51356 per annum l Permanent l Full time. 37 hours per week l Payroll Team l County Hall Preston

International Sponsorship this role isnotopento international sponsorship

Join us as a Payroll Operations Manager and help us build a better Lancashire!

By ensuring the smooth operation of payroll services youll help maintain a motivated and supported workforce enabling high-quality public services and contributing to our efficient and customer-focused council.

As aPayroll Operations Manager youll be at the heart of a high-performing team driving service excellence and innovation for more than 35000 employees in public sector organisations across the North West.

What youll be doing:

• Leading and developing two dedicated teams to deliver accurate and timely payroll processing and service support.
• Managing payroll systems and ensuring compliance with legislation internal policies and business plans.
• Driving service improvements and system developments particularly within Oracle HCM.

• Building strong relationships with stakeholders and resolving complex payroll issues.

What were looking for:

• An experienced payroll professional.
• Strong leadership and communication skills with a focus on service quality and continuous improvement.
• Proven ability to manage change implement system enhancements and ensure compliance.

• Demonstrated ability to manage customer interactions effectively including handling and resolving complaints to ensure positive outcomes.

Why join us

Were committed to developing our workforce and retaining talented this role youll have the opportunity to shape the future of payroll services in Lancashire with access to professional development and career progression.

In return for your expertise we offer a generous benefits package including:

• A competitive salary and access to the Local Government Pension Scheme.
• 26 days annual leave (rising with service) plus 8 bank holidays and 2 additional statutory days.
• The option to buy additional leave each year.
• Access to staff discounts through our Vivup scheme covering everything from groceries to electronics and travel.

Closing Date:26 April 2026

We encourage you to apply for this role as soon as possible as we may close the role early if we receive sufficient applicants.

If you have any questions or would like an informal chat about the role please contactSioned Edwards (Senior Payroll Manager)atSioned.

Please ensure you upload a supporting statement with your application clearly demonstrating how you meet the criteria for the role. Applications without this may not be shortlisted.

Job Description and Person Specification