Associate Director of Resourcing (Remote Canada)

Directive Consulting is the leading B2B performance marketing agency that delivers real revenuenot just leads.

We use Customer Generation (a marketing methodology developed by us) to cut through the noise. Forget MQLswere here to drive pipeline fuel SQLs and scale brands that are serious about growth. From Paid Media and SEO to CRO RevOps and Go-To-Market Strategy we build marketing engines that win in SaaS and across B2B industries.

We move fast. We think boldly. We are elite. We hire people who challenge the status quo and push campaigns past whats expected - sparking demand for bold innovative brands. If you live for performance love solving hard problems and want your work to actually mean something youll fit right in.

But heres the fun partwe dont just deliver results; were shaping the future of marketing. Ready to build something that breaks the mold

About The Role:

The Associate Director of Resourcing is a newly created high-visibility role sitting at the intersection of sales operations people operations and finance. This person will serve as Directives central source of truth for resource data capacity visibility and staffing recommendations providing P&L owners department heads and the leadership team with the analysis and options they need to make confident well-timed decisions.

The ideal candidate will take full ownership of the data the model the forward-looking view and the credibility to make recommendations that leadership can trust and act on.

We are looking for a practitioner who has done this work before in a billable-hours scope-based environment and who understands that influence without authority is a skill one that requires both analytical rigor and strong stakeholder relationships.

Roles and Responsibilities:

New Business Estimation & Scoping

• Monthly responsibility to update pricing estimator to account for latest salary inputs markups and Fx rates

• Partner with Sales to estimate resource requirements for new business opportunities upsells and cross-sells

• Translate scope of work documents and sales proposals into staffing models hour allocations and team configurations

• Flag capacity conflicts or risks to the appropriate decision-makers before they become delivery problems

Resource Recommendations & Identification

• Maintain a real-time view of team capacity by role division and skill set across all three divisions

• Develop staffing recommendations for new and expanding engagements presenting options and tradeoffs to team leads and department heads for final assignment decisions

• Identify coverage gaps and surface conflicts between incoming demand and available supply with enough lead time for leadership to act

Transition Support & Workload Continuity

• Model and present resource reallocation options for incoming clients giving leadership a clear picture of staffing implications before new accounts go live

• Develop offboarding resource plans for departing clients identifying how freed capacity can be redistributed and presenting recommendations to the appropriate team leads

Headcount Planning & Recommendations

• Build data-backed hiring recommendations including timing role type and projected utilization impact for review and approval by department heads and Finance

• Participate in headcount planning cycles as the resourcing data owner providing the analytical foundation for final decisions made by leadership

Capacity Forecasting & Planning

• Own the capacity planning model updated on a rolling basis incorporating inputs from:

  • Active sales pipeline (stage-weighted)

  • Harvest hours data (actuals vs. budgeted by client and role)

  • Client goal achievement and retention signals

  • Gross margin target vs. actual by engagement and division

  • Client retention goals and renewal probability

• Develop and maintain KPIs that connect resource recommendations to financial and retention outcomes

• Present capacity and utilization insights along with clear options and a point of view to Finance and division leadership on a regular cadence

Experience:

• 48 years in a resource management capacity planning or workforce planning role

• Must have: Agency or complex professional services background you understand billable hours utilization targets scope-based delivery and the dynamics of a client-facing services business

• Direct experience managing resource planning through client transitions and employee-level workforce changes

• Familiarity with tools such as Harvest or comparable platforms and the judgment to evaluate and recommend the right fit for a growing agency

Skills & Competencies

• Strong analytical and financial modeling skills youre comfortable in spreadsheets and can build a capacity model from scratch

• Effective at presenting options and recommendations to senior stakeholders you know how to frame a decision not just report data

• Comfortable operating as an influential advisor rather than a final decision-maker; you understand that your value is in the quality of your recommendations not your authority over outcomes

• Operates with discretion this role has visibility into sensitive information including employee performance compensation changes terminations and leave

• Systems thinker who can see the full picture across sales delivery finance and people

• Calm under pressure with the ability to model scenarios quickly when unplanned transitions require fast decision support

Nice to Have

• Experience in B2B SaaS or performance marketing agency environments

• Familiarity with Salesforce or a comparable CRM for pipeline integration

• Exposure to gross margin modeling at the engagement level

What We Offer

Compensation for this role includes a competitive base salary

Medical dental vision plans disability and life insurance coverage for you and your family that fit your lifestyle

Including a 100% employer-paid plan for you and a 50% employer contribution for your dependents

Benefits to Support the Whole Person:

Mental - Access to certified therapists through Spring Health membership to Headspace

Physical - Gympass

Time Off - Unlimited PTO (2-week minimum) Paid Company Holidays Your Birthday Off End of Year Recharge (Closed December 24 - January 1) Paid Parental Leave

Financial - Traditional and Roth 401(k) with a 3% company match

Bonus - Annual bonus based on tenure which scales in total amount over time

Annual Anniversary Trip with peers and executive leadership for fun and entertainment!

Work Environment Requirements

As a remote-first company youll have the ability to work from anywhere in the US with the option to enjoy our state-of-the-art offices in Irvine California. For some positions as posted we will accommodate global opportunities where we have established businesses including Canada the UK and Australia. For global locations you must have established and current work authorization and permanently reside in that country.

This role has the opportunity to operate 100% virtually from your home office. We primarily collaborate with our colleagues through virtual meetings (Zoom) and this role you will be required to operate a laptop computer (PC or Mac available) computer software platforms and other office productivity tools as necessary. Due to the nature of this role you must be able to remain stationary for extended periods must be able to observe and interpret written and/or verbal communication must have reliable internet access and a professional background.

To perform this job successfully an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

If you require reasonable accommodations in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process direct your inquiries to

Additional Information

At Directive one of our core values is People First. Were committed to fostering a more diverse and inclusive culture in the digital landscape. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.

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Required Experience:

Director