Financial Assistance Spec

Location: remote (After 2 days of onsite Training)

Duration: 6 months (Chance of temp to Perm - Not guaranteed)

Interview - Video Conference

FINANCIAL ASSISTANCE SPECIALIST

JOB SUMMARY

The Financial Assistance Specialist is responsible for processing and reviewing financial assistance applications to determine eligibility in accordance with established policies and procedures. This position is primarily focused on data entry document review and verification of financial information. Limited patient interaction occurs when clarification is required regarding application details or proof of income documentation. This role serves as a resource for financial assistance processing and supports departmental workflows and special projects as assigned.

ESSENTIAL FUNCTIONS OF THE ROLE

Reviews and processes financial assistance applications to ensure completeness accuracy and compliance with policy requirements.

Accurately enters patient demographic financial and application data into designated systems.

Uploads indexes and maintains financial assistance applications and supporting documentation in electronic document management systems.

Reviews proof of income and other required financial documentation to determine eligibility for financial assistance programs.

Identifies missing incomplete or inconsistent information and initiates appropriate follow-up actions.

Contacts patients by phone mail or electronic communication when clarification or additional documentation is required related to financial assistance applications.

Documents all application activity outcomes and patient communications accurately in the Epic.

Follows and applies established financial assistance policies and procedures.

Maintains compliance with federal state and organizational regulations including HIPAA.

Meets established productivity quality and turnaround time standards.

Participates in audits quality reviews and special projects as assigned.

Performs other duties as assigned.

KEY SUCCESS FACTORS

Demonstrated ability to perform high-volume detail-oriented data entry with accuracy.

Possess above average basic math skills

Strong organizational skills with the ability to manage multiple tasks and priorities effectively.

Ability to interpret and consistently apply written policies and guidelines.

Professional communication skills with the ability to clearly explain documentation requirements to patients when needed.

Ability to work independently in a production-oriented environment.

Excellent data entry numeric typing and computer navigation skills.

Basic computer skills including Microsoft Office applications.

QUALIFICATIONS

EDUCATION - H.S. Diploma/GED Equivalent

EXPERIENCE - 1 Year of Experience Preferred

o Data entry clerical administrative or healthcare support experience preferred.