Manager of Patient Access

JOB DESCRIPTION:

The Manager of Patient Access is a key member of the patient financial services team. The manager will work under the direction of the Director of Revenue Cycle. The manager of patient access will be responsible for oversight of hospital registration financial counseling and prior authorization positions. The manager will also attend meetings and educate changes that occur to staff and departments. These tasks are completed by assisting the staff with patient parent/guardian or providers office with a friendly courteous manner and high level of professionalism. The manager will ensure the accuracy and integrity of patient information and test orders while maintaining a high level of confidentiality.

Duties may include but are not limited to:

• Able to work independently and as a member of a team.
• Understand and follow safe work practices.
• Ensure that all Amberwell procedures are followed in accordance with established policies.
• Demonstrates a knowledge of cultural diversity the ability to provide care and service and exhibit the communication skills necessary to interact effectively with the patient/family/customer.
• Direct plan organize coordinate and activities of the Patient Access Healthcare Benefits Navigator Financial Counselors and coordinates revenue cycle activities in a collaborative manner with other departments. Responsible to manage all aspects of training for registration module. Assess and investigate denials assuring all denials related to registration are worked assuring consistent and timely follow up.
• Consistently demonstrates a positive attitude. Fosters teamwork by helping others. Acknowledges and responds tactfully to all requests. Shows consideration in interaction with patients family and other healthcare team members by demonstrating listening skills and cooperation. Communicates and interacts with others in a professional responsible cooperative and positive manner always. Adheres to Hospital & PFS policies & procedures.
• Provides support and education on patient access throughout the healthcare system. Serves as a mentor for other staff in the system helping and educating as needed.
• Responsible for compliance with all federal requirements including Medicare Secondary Payer. Assists with audits as requested.
• Assures staff is sensitive and immediately responsive to patients and customers through kind and considerate attention to their specific needs. Achieves high level of customer satisfaction with focus on excellence in customer service at all times use AIDET guidelines to drive positive patient interactions.
• Develop and implement policies and procedures which support the facilitys mission and vision reviewing/revising as needed to keep current with outlined timeframes.
• Directs patients and visitors to appropriate areas. When patients or visitors are unsure of where they need to go with the hospital either walks or obtains assistance from fellow employees to escort to their destination.
• Works collaboratively with other patient financial services managers and supervisors to assure processes are in place and working well in the revenue cycle.
• Maintains up-to-date standard work for use throughout the healthcare system.
• Assists with special projects and assignments as requested by Director of Revenue Cycle or Executive Director.
• Responsible to maintain Front Lobby and all waiting areas in a tidy and presentable manner daily.
• Maintains confidentiality of patient and employee information in verbal written and electronic information.
• Super User for the current computer system troubleshooting issues and performing table maintenance as needed.
• Maintains confidentiality and protects sensitive data at all times.
• Demonstrates exceptional customer service and interacts effectively with physicians patients visitors staff and the broader community.

May be asked to perform other duties within the PFS department.

ABOUT AMBERWELL HEALTH:

Amberwell Health is a healthcare system dedicated to improving the health and wellness of the communities we serve providing compassionate healthcare with clinical excellence. Amberwell locations include several complete care facilities that provide a full spectrum of patient care services including inpatient surgical orthopedic maternal health at home emergency care addition Amberwell clinic locations offer primary care and specialty care services. Amberwell Health supports service lines and locations across the system with a range of support services including radiology laboratory cardiopulmonary rehabilitation therapy occupational health infusion nutrition pharmacy administrative services and many other specialty services.

AMBERWELL CULTURE:

Amazing Amberwell employees are at the heart of a workplace focused on competencies with our cultural values. Excellence in healthcare is expected and our patients deserve nothing less. Our culture competencies range from warm greetings in the hall to providing patients with wow experiences in each department. At Amberwell we go beyond excellence to provide the unexpected.

At Amberwell you will find a professional environment that values consistency collaboration and patient-first decision making. Servant leadership is both modeled and mentored with a focus on regular appreciation. Amberwell employees enjoy many appreciation events and activities to help them know just how important they are to our organization our patients and our communities.

To learn more about Amberwell Health our affiliated organizations and available career opportunities visit .

JOB QUALIFICATIONS:

• Experience:
  • Minimum Required Experience: Experience in health care office/hospital setting and/or customer service.
  • Preferred Experience: 2 Years

• Education:
  • Minimum Required Education: Associates Degree in Health Information or related degree