Senior Manager of Network Support

Las Vegas, NV - USA

Monthly Salary: Not Disclosed

Posted on: 4 days ago

Vacancies: 1 Vacancy

Job Summary

Position Overview
The company is seeking an experienced and dynamic Senior Manager of Network Supportto lead network operations and support functions. This role oversees all aspects of wired and wireless networks firewalls proxies and minor project delivery ensuring seamless high-performance connectivity across a large hospitality and gaming environment. The ideal candidate will combine strong technical expertise with proven leadership skills guiding a team dedicated to maintaining exceptional service standards and operational reliability in a 24/7 business setting.

What Youll Do:

Lead and manage a high-performing network support team ensuring effective prioritization and service delivery in line with SLAs.
Provide expert oversight in troubleshooting performance monitoring and infrastructure optimization across multiple platforms.
Manage service requests coordinate escalations and collaborate across technical teams including Development QA Systems and Infrastructure.
Assign resources to support day-to-day operations and small-scale system enhancements or upgrades.
Deliver minor projects on time and within budget while ensuring seamless transition to support operations.
Mentor and train team members fostering skill growth and cross-functional expertise to maintain 247 coverage.
Drive continuous improvement by analyzing performance metrics refining workflows and expanding the knowledge base for smarter data-driven decision-making.
Participate in key IT processes such as Incident Management Change Management and Knowledge Management to strengthen service quality.

What Were Looking For:

8 years of experience with network technologies (Routing Switching VPN Load Balancing Proxies Firewalls).
5 years in a leadership or management role supporting complex IT environments.
Strong understanding of ITIL change and service management methodologies.
Hands-on experience with service desk tools workflow design and incident escalation.
Excellent communication collaboration and problem-solving skills.
Ability to work onsite and support a 247 operation with varied shifts.
Preferred: Background in hospitality or gaming technology.

Education & Requirements:

Bachelors degree preferred (High school diploma required).
Must be 21 or older and authorized to work in the U.S.
Must obtain and maintain gaming card and any certifications or licenses required by law or company policy.

Why Join Us:
Join a world-class IT organization supporting large-scale high-availability operations. Youll lead innovative projects strengthen your technical and leadership capabilities and work alongside talented professionals committed to excellence collaboration and innovation.

Required Experience:

Senior Manager

Position OverviewThe company is seeking an experienced and dynamic Senior Manager of Network Supportto lead network operations and support functions. This role oversees all aspects of wired and wireless networks firewalls proxies and minor project delivery ensuring seamless high-performance connecti...

Lead and manage a high-performing network support team ensuring effective prioritization and service delivery in line with SLAs.
Provide expert oversight in troubleshooting performance monitoring and infrastructure optimization across multiple platforms.
Manage service requests coordinate escalations and collaborate across technical teams including Development QA Systems and Infrastructure.
Assign resources to support day-to-day operations and small-scale system enhancements or upgrades.
Deliver minor projects on time and within budget while ensuring seamless transition to support operations.
Mentor and train team members fostering skill growth and cross-functional expertise to maintain 247 coverage.
Drive continuous improvement by analyzing performance metrics refining workflows and expanding the knowledge base for smarter data-driven decision-making.
Participate in key IT processes such as Incident Management Change Management and Knowledge Management to strengthen service quality.

What Were Looking For:

8 years of experience with network technologies (Routing Switching VPN Load Balancing Proxies Firewalls).
5 years in a leadership or management role supporting complex IT environments.
Strong understanding of ITIL change and service management methodologies.
Hands-on experience with service desk tools workflow design and incident escalation.
Excellent communication collaboration and problem-solving skills.
Ability to work onsite and support a 247 operation with varied shifts.
Preferred: Background in hospitality or gaming technology.

Education & Requirements:

Bachelors degree preferred (High school diploma required).
Must be 21 or older and authorized to work in the U.S.
Must obtain and maintain gaming card and any certifications or licenses required by law or company policy.

Required Experience:

Senior Manager

Apply Now

About Company

Fusion HCR

Connecting Talent Faster, with absolute precision. Our Talent Solutions We deliver flexible, on-demand solutions to support the dynamic workloads of today. Direct-Hire Placement Our direct-hire placement team connects companies with key local and mobile talent to fill critical or stra ... View more

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click