BDC Rep Service

We are looking for a BDC / Customer Service Rep to join our team! Multiple shifts available - day or evening hours. Full-time or part time available! Saturday hour availability would be a bonus.

Pay starting at $18/hour includes hourly pay plus commissions. Range based on hours worked and production bonuses.

WE OFFER:

• Blue Cross Blue Shield Medical Insurance (PPO or HMO) for full-time employees
• 401k with company match for full-time employees
• Paid holidays
• Paid vacation
• Employee Discounts
• Weekly payroll and direct deposit
• Stable work environment
• Flexible Spending Account through Ameriflex for full-time employees

RESPONSIBILITIES:

• Responsible for answering incoming phone calls for the service department and assisting customers with scheduling service appointments for Toyota and Ford stores.
• Make outgoing calls to customers to schedule appointments - service reminders service recall notifications etc.
• Manage digital communications with customers from our website andother marketing platforms.

REQUIREMENTS:

• MUST have great computer skills. You will be switching between multiple computer programs while on the phone with customers. Basic knowledge of MS Word and Excel are required.
• Experience scheduling appointments or reservations or other customer service experience outside of the auto industry is also helpful.
• Any previous experience working in an auto dealership is preferred.
• Have experience working directly with customers and demonstrate an outgoing and enthusiastic personalityand patience when dealing with customers.
• Bilingual is a PLUS but not required.
• Knowledge of Reynolds & Reynolds ERA system and/or X-Time Scheduling system are a HUGE plus but not required and training will be provided on these systems.
• MUST be able to pass a criminal background check.

Bredemann Toyota is an equal opportunity employer. Employment is based solely on a persons merit and qualifications directly related to professional competence. We do not discriminate against any employee or applicant because of race creed color religion gender sexual orientation gender identity/expression national origin disability age genetic information veteran status marital status pregnancy or related condition (including breastfeeding) or any other basis protected by law.