Service Manager XRMmCT (mfd)

Bruker is enabling scientists and engineers to make breakthrough post-genomic discoveries and develop new applications that improve the quality of human life. Brukers high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular cellular and microscopic close cooperation with our customers Bruker is enabling innovation improved productivity and customer success in post-genomic life science molecular and cell biology research in applied and biopharma applications in microscopy and nanoanalysis as well as in industrial and cleantech research and next-gen semiconductor metrology in support of AI. Bruker offers differentiated high-value life science and diagnostics systems and solutions in preclinical imaging clinical phenomics research proteomics and multiomics spatial and single-cell biology functional structural and condensate biology as well as in clinical microbiology and molecular diagnostics.

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The Bruker Analytical X-Ray Solutions (AXS) Division develops and manufactures instruments for structural and elemental analysis in materials research life science and quality control. Our product portfolio includes a unique range of advanced analytical instrumentation such as Xray Diffraction (XRD) crystallography solutions Xray Fluorescence (XRF) 3D Xray Microscopy (XRM) Optical Emission Spectroscopy (OES) and combustion/fusion gas analysis. We also provide a variety of benchtop microXRF and TXRF systems for spatially resolved and traceelement analysis as well as handheld XRF devices for rapid nondestructive onsite elemental measurements across diverse industrial and research applications.

The Service Manager XRM/mCT is located in the XRM headquarter in Kontich Belgium.

• Lead mentor and develop the local service team fostering ownership accountability and technical excellence.
• Guide mentor and coach a team of product champions from service to support with new product introductions product life cycle management and engineering change requests. Ensure their timely closure.
• Supervise the XRM/mCT queue health: backlog monitoring prioritization SLA adherence and aging control (including critical customer situations).
• Prioritize tasks and ensure effective handover to the appropriate internal channels.
• Define track and report service KPIs in alignment with the global service and company KPIs including repair and spareparts performance.
• Coordinate with factory operations and divisional stakeholders to ensure consistent service quality.
• Maintain oversight of administrative and logistical processes required for efficient service operations.
• Act as technical escalation owner including coordination with R&D and other departments.
• Ensure effective onboarding training documentation quality system serviceability and knowledgebase development to enhance the capabilities of global service engineer teams.
• Implement integrate and optimize global business processes ensure accurate customer records and drive continuous improvement.
• Facilitate cross-company service strategy alignment together with other stakeholders
• Contribute to annual strategy process
• Other duties and projects as assigned

• At least a Bachelors degree; Master of Science or PhD preferred in engineering physics or another scientific discipline.
• Strong technical background with experience in service operations or technical support. Experience as field service engineer preferred.
• Growth mindset with strong motivation to continuously learn and adopt new technologies and tools.
• Proven leadership coaching and teamdevelopment skills.
• Structured solutionoriented approach with the ability to resolve complex technical issues.
• Proficiency in service systems and processes (e.g. Salesforce escalations).
• Excellent communication skills in English (mandatory).
• Willingness to travel as per job requirement.
• Selfmotivated with a strong sense of ownership.
• Ability to multitask and work effectively as a team player.
• Willing and able to build confidence and to establish strong co-operative relationships with personnel throughout the company customer base and with key individuals within the industry.