Compliance Services Coordinator

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express as well as the PRESTO fare payment system. We are also building new and improved rapid transit including GO Expansion Light Rail Transit routes and major expansions to Torontos subway system to get people where they need to go better faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx equity diversity and inclusion are essential to living our values of serving with passion thinking forward and playing as a team.

This role is an in office position (5 days per week) based at our 277 Front St W location. Our team is highly collaborative and much of our work benefits from in person co creation relationship building and hands on partnership with leaders across the organization. We offer flexibility in start and end times while maintaining core business hours for shared availability across the team.

Our Compliance Services Office is seeking up to 12 month contract role for a Compliance Services Coordinator to be thefirst point of contact for individuals wishing to dispute a fare or parking ticket within Metrolinxs Administrative Fees Program. Additionally a Compliance Services Coordinator is responsible for the implementation of a coordinated hearing process to provide customers with an efficient and effective forum by which to dispute their ticket. Furtherthe ComplianceServices Coordinatorprovides courteous and efficient coordination of the day-to-day activities related to the Administrative Fees Program and the administration of all by-law andprovincial offence charges issued by Metrolinx Provincial Offence .

What will I be doing

Assesses ticket dispute submissions and supporting information to ensure compliance with statutory timelines and that the submissions contain sufficient detail to move it along to the next level in the Administrative Fees Program.
Conducts follow up communication with individuals disputing their tickets.
Assesses tickets issued by provincial offence officers for compliance with statutory requirements
Manages with independence competing priorities and deadlines to ensure the delivery of an efficient and effective alternative dispute resolution program
Accountable for ensuring that court/hearing documents and tickets are processed and filed in compliance with legislated timelines to support fare and parking enforcement and safety initiatives
Schedules hearings interpretersadminister files in the digital document sharing platform administers the filing of documents and distribution of document between the Hearing Officers and the parties act as liaison for communication between HearingOfficers and the parties host hearings ensuring that all technical systems work properly and allissues are resolved distributesHearing Officer decisions update and maintain hearingpolicies procedures and guidelines and maintain hearing records hearing statistics and other case management data and entering Hearing dispositions into the case management system
As hearings clerk of the administrative hearings is accountable to ensure that the hearing record is accurate and reflective of the responsible for marking and accurately recording evidence into the hearing record update maintain and secure electronic and hard copy files in compliance with corporate policies
Performs case management activities including the inputting of manual tickets in a timely manner opening files managingreceipt of case documents creating and organizing electronic files updating the case management system with detailed and accurate case notes and preparing reports on trends and emerging issues
Accountable to responding to customer inquiries (written or verbally) professionally and in a timely manner providing accurate information about the Administrative Fees Program and enforcement proceedings
Supports the prosecution team with the preparation of court packages and other legal correspondence schedules delivery arrangements and /or delivers offence notices to the various courts for filing maintains and updates staff calendars with upcoming trials and court attendance dates
Assists the Hearing OfficersProsecutors Interpreters and the public during administrative hearings
Responsible for the safe-handling and accurate processing of financialtransactions relating to fine payments and refunds in accordance with policies and proceduresHandles cash credit cheques money order e-transfer and debit sales and coordinates other financial transactions related to the program to reconcile payments process refunds and process fee/fine adjustments

What Skills and Qualifications Do I Need

Completion of a diploma in Courts/Tribunals Legal Assistant/Law Clears Paralegal Studies or a related discipline or a combination of education training and experience deemed equivalent.
Demonstrated years experience in a Legal field law firm or court office with particular emphasis on resolving disputes and providing excellent customer service.

Dont Meet Every Requirement

If youre excited about working with Metrolinx but your past experience doesnt quite align with every qualification of this posting we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities including those who identify as Indigenous Black racialized women people with disabilities and people with diverse gender identities expressions and sexual orientations.

Accommodation:

We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process please let our Recruitment team know by contacting us at: or email .

Application Process:

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence we recommend that you check your email regularly. If no response is received we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.

For Internal applicants with the recent implementation of the Internal Mobility Policy the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policybefore submitting your application.

Should it be determined that any background information provided is misleading inaccurate or incorrect Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.

Required Experience:

DescriptionMetrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express as well as the PRESTO fare payment system. We are also building new and improved rapid transit including GO Expansion Light Rail Transit routes and major expansions to Tor...