Associate Customer Success Manager

Responsibilities:

• Manage the complete school partner relationship from onboarding through ongoing touchpoints via email phone and onsite visits driving strong partner satisfaction.

• Serve as the primary point of contact for superintendents principals counselors and other leaders at partner organizations.

• Identify opportunities to expand usage and deepen engagement within existing partner schools.

• Gather and relay product feedback from partners to inform platform improvements.

• Support the team in refining processes and systems that serve our school partner

• Develop and track annual partner goals aligned with Level Alls mission and strategic plan including analyzing student and family participation data.

Qualifications :

• Proven flexibility to learn and work with new technology and systems.

• An organized self-starter who can work independently as well as collaboratively with a team.

• Excellent verbal and written communication skills.

• Great attention to detail and time management skills.

• Outstanding interpersonal skills and ability to build lasting relationships with school counselors and school leadership.

• Passion for improving outcomes for high school students through education.

• Bachelors degree or equivalent experience.

• Work in education or an education-related organization as a high school educator high school counselor or college access counselor a plus but not required.

• Prior experience in Partner Success/ Partnerships role preferred but not required.

• Ability to travel to schools for onboarding meetings general touch points and professional development support.

Additional Information :

The annual compensation range for this position inclusive of base salary target incentive-based compensation is $65000-$100000. Ultimately we will consider location skills relevant experience and other job-related factors in determining our offer.

Level All does not provide work authorization and/or visa sponsorship.

Level All is an Equal Opportunity Employer.

Remote Work :

No

Employment Type :

Full-time