Provider & Claims Technology Product Senior Director

Role Summary

We are seeking a senior Technical Product leader to own and evolve the technology product portfolio supporting Claims and Provider Engineering. This role sits at the intersection of technology business strategy and operations ensuring that platform investments are aligned to enterprise priorities regulatory needs and measurable value delivery.

This leader will be a critical partner during portfolio planning and annual budget cycles translating business outcomes into executable product roadmaps while balancing modernization run-the-business stability and innovation. The role requires deep credibility with engineers and equal fluency with executive business and operations leaders.

Key Responsibilities

Product Strategy & Ownership

• Own the end-to-end product strategy and roadmap for claims and provider technology platforms (adjudication provider data pricing payment integrity integrations digital gateways etc.)
• Translate business operational and regulatory needs into clear product visions backlogs and measurable outcomes
• Drive prioritization decisions across BAU modernization and transformation initiatives

Portfolio & Financial Planning

• Serve as a core contributor during portfolio planning and annual budget cycles for claims and provider domains
• Partner with finance business and technology leaders to:
  
  • Build investment cases and value narratives
  • Balance funding across run grow and transform portfolios
  • Track benefits realization cost optimization and ROI
• Support trade-off decisions with data-driven insights on capacity risk and value

Business & Operations Partnership

• Act as the primary product interface for claims operations provider operations network finance and business leadership
• Ensure technology roadmaps align to operational workflows SLAs regulatory timelines and provider/member experience goals
• Facilitate executive-level discussions on sequencing dependency management and delivery risk

Technical Product Leadership

• Partner closely with engineering leaders and architects to shape scalable resilient and modular platform strategies
• Ensure products are built with operability observability security and extensibility in mind
• Guide adoption of modern engineering practices (API-first cloud-native event-driven automation AI-enabled capabilities)

Execution & Governance

• Establish product governance intake and prioritization models across claims and provider portfolios
• Define and track product KPIs (availability performance cycle time cost adoption CX/PX impact)
• Drive transparency through executive-ready reporting and roadmap communications

Required Qualifications

• 10 years of experience in product management platform product ownership or technology strategy
• Proven experience leading complex multi-stakeholder technology portfolios
• Strong understanding of claims and/or provider technology ecosystems (adjudication provider data contracting pricing EDI integrations)
• Demonstrated experience partnering with business operations and finance leaders
• Hands-on experience with portfolio planning budgeting and investment governance
• Ability to translate deeply technical concepts into clear executive narratives

Preferred Qualifications

• Experience in healthcare payer environments
• Familiarity with core claims platforms (e.g. Facets IMS mainframe or modernized equivalents)
• Experience managing products across regulated high-availability platforms
• Exposure to AI-enabled products automation or digital companion tools
• Prior experience operating in large-scale transformation or modernization programs

Leadership & Behavioral Attributes

• Executive presence with a builders mindset
• Comfortable navigating ambiguity and competing priorities
• Strong influencer without reliance on direct authority
• Financially literate with a value-first product mindset
• Bias toward action while protecting platform stability

Why This Role Matters

This role is a keystone position for aligning claims and provider technology investments to enterprise strategy. The leader will directly shape portfolio decisions funding outcomes and long-term platform health while enabling better experiences for operations teams providers and members.

About The Cigna Group

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process please email for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.