Head of Vendor Education

Job Description

The Head of Vendor Education will lead the strategy and execution of Pandoras global Vendor Education program managing a team across EU & Turkey and APAC. This role is responsible for defining the vision frameworks and scalable solutions that drive vendor performance through targeted education initiatives.

The position focuses on building a data-driven education ecosystem: defining vendor cohorts delivering relevant and localized content and measuring the impact of education on key business metrics. The Head of Vendor Education will work cross-functionally with Local Markets Product COE and Cross-Functional teams to ensure education is embedded as a core lever for vendor performance and long-term growth.

Main responsibilities

• Define Vendor Education Strategy & Vision:
  Own and drive the global Vendor Education strategy establishing a clear vision roadmap and priorities aligned with Pandoras commercial and operational goals.

• Vendor Segmentation & Targeting:
  Define and continuously refine vendor cohorts based on performance metrics lifecycle stage and strategic priorities to ensure tailored and impactful education interventions.

• Content Strategy & Development:
  Oversee the creation and localization of high-quality educational content ensuring it is relevant scalable and aligned with market-specific needs across regions.

• Engagement & Adoption:
  Design and implement engagement strategies to maximize vendor participation and completion of training programs leveraging multiple channels and formats to drive adoption.

• Performance Tracking & Impact Measurement:
  Establish frameworks to track the effectiveness of education initiatives linking training completion and engagement to measurable business outcomes (e.g. performance uplift quality improvements).

• Team Leadership & Development:
  Manage and develop a distributed team across EU & Turkey and APAC fostering a high-performance culture and ensuring strong alignment on priorities and execution.

• Cross-functional Collaboration:
  Partner with Commercial Product Vendor Operations and regional teams to align on priorities integrate education into vendor lifecycle processes and ensure consistency across markets.

• Scalability & Continuous Improvement:
  Build scalable processes tools and governance models for Vendor Education incorporating feedback loops and data insights to continuously refine content and delivery approaches.

• Stakeholder Engagement & Governance:
  Act as the central point of contact for Vendor Education across global and regional stakeholders establishing clear governance frameworks decision-making processes and communication cadences. Ensure alignment on priorities drive accountability across teams and maintain structured feedback loops to continuously refine education strategy and execution in line with business objectives.

Qualifications :

• Minimum 810 years of experience in vendor management education operations or enablement roles with a strong track record of driving performance through structured programs across multiple regions.

• Proven experience in designing and executing education or enablement strategies including content development segmentation and engagement frameworks.

• Strong analytical capabilities with experience defining cohorts tracking performance metrics and measuring the impact of initiatives on business outcomes.

• Experience working across multiple countries and regions with the ability to adapt strategies content and engagement models to diverse market needs and maturity levels.

• Demonstrated experience in managing and developing high-performing teams ideally across different geographies.

• Advanced stakeholder management and governance experience with the ability to establish clear decision-making frameworks align cross-functional teams and drive accountability.

• Strong experience collaborating with COE (Center of Excellence) teams is a strong advantage particularly in embedding education into operational processes and driving consistency across markets.

• Strong communication and influencing skills with the ability to translate complex data into clear actionable insights and strategic recommendations.

• A proactive and structured mindset with the ability to build scalable programs identify gaps and continuously improve processes based on data and feedback loops.

Remote Work :

No

Employment Type :

Full-time