Maître D

Under the general guidance of the Restaurant General Manager The Maître d is the first point of contact for guests and plays a key role in creating a warm welcoming and authentic Italian dining experience and ensures each guest is welcomed with warmth sophistication and impeccable attention to detail.  This position is responsible for managing reservations greeting guests coordinating seating and ensuring smooth communication between the front-of-house team and kitchen As a key ambassador of the brand the Maître d sets the tone for service excellence from the very first interaction

YOUR KEY RESPONSIBILITIES:

• Welcome guests with poise and professionalism ensuring a refined and personalized arrival experience
• Manage reservations seating plans and table assignments to optimize flow and maximize guest satisfaction
• Maintain a strong presence at the host stand anticipating guest needs and resolving concerns with discretion
• Collaborate closely with the restaurant leadership and service team to ensure smooth operations and service timing
• Handle VIP guests special requests and guest preferences with a high level of care and confidentiality
• Monitor dining room activity to ensure service standards are consistently upheld
• Train and mentor host/hostess team members fostering a culture of excellence and hospitality
• Maintain accurate reservation records and guest profiles
• Uphold brand standards appearance guidelines and Forbes-level service expectations
• We recognize we are in the hospitality industry and that may require us to provide lateral service. 
• We will on occasion call for each individual on the team to perform various related tasks as needed in the spirit of providing exceptional guest service.

Qualifications :

SPECIFIC JOB KNOWLEDGE & SKILLS:

• High school diploma or equivalent required; hospitality or food & beverage training preferred.
• Minimum one to 10 years of experience in food and beverage service ideally in an upscale or luxury hotel setting.
• Strong knowledge of F&B Luxury service standards food handling procedures and basic culinary terminology.
• Familiarity with Point-of-Sale (POS) systems such as Silverware; basic knowledge of Opera or other hotel management systems is a plus.
• Excellent verbal communication and interpersonal skills in English with the ability to interact clearly and professionally with guests and team members.
• Ability to stand and walk for at least an eight-hour shift.
• Detail-oriented attentive and capable of multitasking in a fast-paced guest-focused environment.
• Physical ability to twist push pull reach bend climb stairs and carry trays or carts as needed.
• Knowledge of hygiene sanitation and safety standards related to food service.
• Knowledge of Italian cuisine and dining etiquette is a plus.
• Professional appearance positive attitude and dedication to delivering exceptional guest service.
• Additional language ability preferred.
• All team members must maintain a neat clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time