Manager, Electronic Payment Strategy & Operations

Primary Responsibilities

Electronic Payment Strategy & Operational Oversight

• Make operational decisionsregardingpayment portalsthat ensure accuracycostefficiencyandseamlesscustomer payment experience.

• Drives adoption and utilization of autopay and Quenchs portal includinghosted pay pages payment links in invoicesand promotingreduced customer payment friction.

• Oversee decline recovery and chargeback resolution ensuringtimelyhandling and achievement of targeted KPIs.

• Manageday-to-dayprocessing monitoring and reconciliation ofelectronic payments acrossvarious vendor portals and internal Stripe Visa ACH and related banking platforms.

Vendor & Partner Management

• Serve as the primary operational liaison for payment vendors Visa Stripe banks and related Coupa etc.

• Manage service levels coordinate issue resolution and oversee QA and testing activities related to payment processing.

• Support payment platform enhancementsinterfacesandother relatedtechnology changes.

Customer Experience & Cross Functional Collaboration

• Prioritizecustomercentricproblem solving within all payment operations.

• Partner with Cash ApplicationsCollectionsBilling IT and Support teams to resolve systemic issues and improve theend-to-endpayment journey.

• Contribute to broader AR and organizational initiatives aligned with Culligan Quenchs mission and growth.

Process Optimization Controls and Risk Management

• Assess existing processes for inefficiencies; lead process redesign efforts using continuous improvement principles.

• Maintain and strengthen payment controls safeguard customer financial data and uphold departmental safety/soundness standards.

• Monitor risk indicators and implementearlywarningcontrols to mitigate financial exposure.

Analytics Reporting & Insights

• Build automated reporting tools and dashboards to track payment performance decline trends settlement activity and operational risks.

• Deliver insights and recommendations to senior leadership that support strategicdecisionmakingandlong-termimprovements.

• Maintain data accuracy documentation standards andauditreadyreporting.

People Leadership & Team Management

• Build lead coach and develop a team focused on electronic payment workflows andhigh-qualityoperational performancefor the US Direct business.

• Establish performance expectations conduct regular feedback sessions and ensureorganizational adherence to internal controls and compliance standards.

• Allocate work manage workload distribution and foster a culture of continuous improvement.

Required Qualifications

Education:Bachelors degree in finance Accounting Business Administration or related field; or equivalent relevant experience.

Experience:

• 5 years of experience in electronic payments AR operations or financial operations within aUS-basedenvironment.

• 2 years of people management orteamleadershipexperience.

• Hands-onexperience withvendor Coupa and payment process Visa Zuora ACH platforms or comparable systems.

• Technical Skills:Advancedproficiencyin Excel and strong working knowledge of data reporting tools (Looker Power BI or similar).

Competencies:

• Strong analytical andproblem-solvingcapability

• Operational discipline and attention to detail

• Ability to manage highvolume timesensitiveworkflows

• Excellent communication andcrossfunctionalcollaboration skills

• Demonstrated ability to implement process improvements andmaintaincontrols

Preferred Skills/Experience:

• Experience with chargeback management payment declines settlement processes and reconciliation.

• Knowledge of US financial regulatory rules (cardnetwork regulations NACHA rules).

• Experience working in asubscription-basedor recurring revenue environment.

• Familiarity with cashpositioning orcashforecastingprocesses in a corporate setting.