Customer Service Representative

Miami, FL - USA

Monthly Salary: Not Disclosed

Posted on: 4 days ago

Vacancies: 1 Vacancy

Job Summary

AtQuadel we believe great work starts with great people. Thats why we focus on building teams that care deeply about the communities we serve and the colleagues we work beside every day. Were currently seeking dedicated professionals who are ready to grow with us and help drive our mission forward.

The Customer Service Representative serves as the first point of contact for participants applicants housing providers and the public. This position is responsible for delivering professional courteous and efficient customer service while managing front desk operations. The Customer Service Representative ensures that inquiries are addressed promptly visitors are properly assisted and communications are accurately directed in accordance with program procedures customer service goals and Public Housing Authority (PHA) policies

DUTIES AND RESPONSIBILITIES

Monitor lobby activity to ensure a safe orderly and welcoming environment.
Greet and assist participants applicants Housing Providers and visitors in a professional and respectful manner.
Answer and direct incoming phone calls; respond to general inquiries regarding HCV program processes and services.
Leverage available systems and technology to efficiently respond to inquiries from HCV participants and Housing Providers.
Enter notes in system of record regarding visitor name reason for visit to whom they were referred action needed etc.
Provide accurate information and guidance or route inquiries to appropriate staff or departments.
Manage front desk operations including visitor check-in appointment coordination and lobby flow.
Receive log and distribute incoming documents mail and packages in accordance with PHA procedures.
Maintain organized records of visitor logs inquiries and correspondence.
Assist with scheduling appointments for program staff including briefings recertifications and inspections as needed.
Support customer service functions by providing forms explaining basic program requirements and assisting with document submission processes.
Ensure confidentiality of participant information and compliance with HUD regulations including privacy and fair housing requirements.
Assist with administrative tasks such as data entry filing copying and scanning.
Support communication efforts by distributing notices updates and informational materials.

Escalate complex or sensitive issues to appropriate staff in a timely manner.
Complete weekly monitoring reports.
Immediately advise Managing Director of any visitors or callers with issues or complaints regarding discrimination legal actions etc.
Treats co-workers with courtesy and fosters a spirit of teamwork.
Adheres to the requirements of the quality management system as applied to this position.
Other duties as assigned.

SUPERVISORY RESPONSIBILITIES
None

QUALIFICATIONS

High school diploma or equivalent.
At least one of experience in a professional office environment performing customer service and administrative functions preferred.
EQUIPMENT AND TOOLS TO BE USED:
- Experience with computers telephones calculator and etc.
- MS Office Suite
Proficiency in written and spoken English is required to effectively communicate with customers team members and management.
Professional working proficiency in Spanish/Creole a plus.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Occasionally required to stand.
Occasionally required to walk.
Frequently required to sit.
Continually required to utilize hand and finger dexterity.
Continually required to talk or hear.
Continually utilize visual acuity to operate equipment read technical information and/or use a keyboard.
Occasionally/required to lift/push/carry items up to 25lbs.

Quadel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression age national origin disability veteran status or any other protected status under applicable law.

Quadel complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities throughout the hiring process.

Employment is contingent upon successful completion of preemployment requirements which may include background screening pre-employment drug test and verification of credentials.

This job description reflects the general nature of the position and is not an exhaustive list of duties or responsibilities.

Required Experience:

Junior IC

Monitor lobby activity to ensure a safe orderly and welcoming environment.
Greet and assist participants applicants Housing Providers and visitors in a professional and respectful manner.
Answer and direct incoming phone calls; respond to general inquiries regarding HCV program processes and services.
Leverage available systems and technology to efficiently respond to inquiries from HCV participants and Housing Providers.
Enter notes in system of record regarding visitor name reason for visit to whom they were referred action needed etc.
Provide accurate information and guidance or route inquiries to appropriate staff or departments.
Manage front desk operations including visitor check-in appointment coordination and lobby flow.
Receive log and distribute incoming documents mail and packages in accordance with PHA procedures.
Maintain organized records of visitor logs inquiries and correspondence.
Assist with scheduling appointments for program staff including briefings recertifications and inspections as needed.
Support customer service functions by providing forms explaining basic program requirements and assisting with document submission processes.
Ensure confidentiality of participant information and compliance with HUD regulations including privacy and fair housing requirements.
Assist with administrative tasks such as data entry filing copying and scanning.
Support communication efforts by distributing notices updates and informational materials.

Escalate complex or sensitive issues to appropriate staff in a timely manner.
Complete weekly monitoring reports.
Immediately advise Managing Director of any visitors or callers with issues or complaints regarding discrimination legal actions etc.
Treats co-workers with courtesy and fosters a spirit of teamwork.
Adheres to the requirements of the quality management system as applied to this position.
Other duties as assigned.

SUPERVISORY RESPONSIBILITIES
None

QUALIFICATIONS

High school diploma or equivalent.
At least one of experience in a professional office environment performing customer service and administrative functions preferred.
EQUIPMENT AND TOOLS TO BE USED:
- Experience with computers telephones calculator and etc.
- MS Office Suite
Proficiency in written and spoken English is required to effectively communicate with customers team members and management.
Professional working proficiency in Spanish/Creole a plus.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Occasionally required to stand.
Occasionally required to walk.
Frequently required to sit.
Continually required to utilize hand and finger dexterity.
Continually required to talk or hear.
Continually utilize visual acuity to operate equipment read technical information and/or use a keyboard.
Occasionally/required to lift/push/carry items up to 25lbs.