Assistant Manager Summer Palace (Conrad Singapore Orchard)

What are we looking for

An Assistant Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

Reading writing and oral proficiency in the English and Mandarin language.

Willing to work a flexible schedule and holidays.

Be a self-motivator and motivator of others

Work in a safe prudent and organized manner.

Have an in-depth knowledge of food and preparation

Have an in-depth knowledge of wine

Be able to relate to all levels of guests and management.

Have a minimum of 3 years experience in similar position preferably in luxury environment

Have the ability to handle multiple tasks at one time.

Have excellent communication and organization skills

Be able to consistently delight and satisfy our guest

Have the ability to handle guest requests in a detailed manner

Must have excellent attention to details and extensive service knowledge

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

With thousands of hotels in over 100 countries and territories Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand Hilton Hotels & Resorts the family of brands includes Waldorf Astoria LXR Conrad Canopy Curio Collection DoubleTree Hilton Garden Inn Hampton and many others.

If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because its with Hilton where we never forget the reason were here: to delight our guests Team Members and owners alike.

The Assistant Manager assists the Restaurant General Manager with the management of Summer Palace in line with Conrad brand standards brand pillars and prescribed Hilton policies and procedures.

What will I be doing

As the Assistant Manager you will be responsible for performing the following tasks to the highest standards:

• To assist in recruiting/hire train supervise and discipline staffs as necessary for a smooth operation

• Conduct departmental orientation for all new team members

• Ensure the grooming standard are being met and maintained demonstrating a professional image for our guests

• Actively check team members product knowledge on each shift

• Supervise the restaurant roster on a daily basis and ensure it is in line with the changing business levels making any changes in order to achieve the F&B team service standards and budget goals

• Complete the Attendance Report for payroll purposes

• Monitor the training calendar and employee development in order to promote a climate of enthusiasm and encouragement

• To assist in completion and conducting of yearly performance evaluations for staffs.

• Ensure that all team members are briefed for the details of the shift ahead

• To maintain a high level of employee morale.

• To ensure the correct and consistent service techniques for various meal periods will be demonstrated by all staff members

• Offer team members constructive feedback about their performance after every shift in an aim to develop their skills and confidence

• Provide leadership and direction for all team members while on duty by offering professional skills and leading by example

• To attend & participate in all required meetings.

• Respond proactively to guest queries and to ensure appropriate action is taken in the absence of the manager followed by effective communication

• Ensure that guest satisfaction is monitored and where appropriate rectified throughout their meal experience

• Familiarize with menu items of all other outlets to recommend guests to other outlets

• Assist the Restaurant Manager in achieving the monthly budget

• Control the allocated labour for each shift to ensure that customer expectations are met whilst achieving the desired labour cost.

• Ensure the health safety and wellbeing of customers and all team members.

• Following companys control procedures controlling costs without compromising standards

• Ensure that the shift is reviewed handovers and briefings are carried out.

• Carry out any other reasonable duties and responsibilities as assigned by manager or hotel management

EOE/AA/Disabled/Veterans