IT Support ApprenticeIntern (Level 1Level 2)

As part of strengthening our IT team we are looking for an IT intern or apprentice to support user operations and contribute to the continuous improvement of our IT environment across France and Italy.
You will work in a dynamic and international environment supporting business-oriented users.

Main responsibilities
User support

• Handle requests via a ticketing system
• Provide Level 1 and Level 2 support:
• Collaborative tools (email storage calendar)
• Internal business tools
• Communication tools (chat messaging)
• Apple environment (MacBook iPhone)
• Diagnose and resolve incidents
• Escalate complex issues when needed

Onboarding / Offboarding

• Create and manage user accounts
• Assign access rights and permissions
• Prepare and configure devices
• Manage offboarding and secure access removal

IT asset management

• Track IT equipment
• Manage stock and orders
• Support IT transformation projects

Documentation & continuous improvement

• Write and update IT procedures
• Contribute to the knowledge base
• Optimize IT processes
• Automate simple tasks

International support

• Support teams in France and Italy
• Daily communication in English

Profile
Technical skills

• IT education (Bachelor technical degree engineering school)
• Good knowledge of macOS
• Familiar with collaborative tools (email drive chat)
• Basic knowledge of systems and networking
• First experience in IT support is a plus

Soft skills

• Strong service mindset
• Good communication skills
• Organized and detail-oriented
• Ability to work autonomously
• Ability to handle multiple tasks

Languages

• Fluent in French
• English required (written and spoken)

Technical environment

• Cloud collaboration tools
• Enterprise communication tools
• Apple ecosystem
• Ticketing systems
• Automation tools

Conditions

• Location: Paris
• Type: Internship or apprenticeship
• Remote work: up to 2 days per week
• On-site presence required for certain tasks

Objectives

• Improve support quality and response time
• Contribute to IT process structuring
• Reduce recurring issues
• Support users efficiently

What you will learn

• IT operations in an international environment
• Real-world IT support experience
• Modern IT tools and workflows
• Process optimization and automation