Customer Service Representative
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Job Location:
Millersburg, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Overview
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. The job opportunity below is for one of our clients specializing in biotechnology product development services. Our client is dedicated to supplying laboratory equipment chemicals supplies and services essential in healthcare scientific research safety and education. As the global leader in serving the field of science our client boasts an annual revenue of around $40 billion with a mission to empower customers to make the world healthier cleaner and safer. Our clients global team is committed to delivering an unparalleled blend of cutting-edge technologies convenient procurement options and pharmaceutical services under their industry-leading brands.
Position: Customer Service Representative
Location: Millersburg PA - 17061
Duration: 6 Months
Job Type: Contract
Work Type: Onsite
Summary:
Responsible for establishing and maintaining positive customer relationships by taking ownership of each interaction through phone and email communication. Focus on delivering customer excellence through strong interpersonal skills attention to detail problem-solving and effective follow-up. Manage customer-related activities including order status updates returns processing invoice resolution and delivery tracking while collaborating closely with internal teams and commercial partners.
Responsibilities
- Manage customer interactions via phone and email with ownership and accountability
- Handle email communications in a timely and effective manner
- Process returns and resolve invoice queries
- Address and resolve delivery issues and track shipments to ensure on-time delivery
- Provide customers with regular order status updates
- Attend conference calls and support customer excellence initiatives
- Monitor open orders and communicate updates on prospective orders
- Provide pre- and post-customer service for complex/custom orders and projects
- Collaborate with internal teams and commercial partners to meet customer requirements
- Maintain and develop customer relationships
- Follow company policies related to order management and customer relations
- Ensure timely responsiveness and effective time management
- Prioritize tasks and manage multiple responsibilities
- Adhere to Health & Safety policies and responsibilities
- Perform additional duties as required within the role
Required Qualifications
- High School Diploma is required and Bachelors degree is preferred
- Minimum 2 years of relevant work experience
- Experience in Order Entry Customer Excellence or similar roles
- Experience in manufacturing or distribution industries
- Strong communication skills (written and verbal)
- Customer service and interpersonal skills
- Problem-solving ability
- Attention to detail
- Time management and prioritization
- Ability to multitask and work under pressure
- Self-motivated with ability to work independently and in a team
- Strong follow-up skills
- Computer literacy including Microsoft Office applications
- Ability to build and maintain customer relationships
- Professionalism tact and sensitivity in customer interactions
- Organizational and team collaboration skills
TekWissen Group is an equal opportunity employer supporting workforce diversity
